Saint Joseph's University IT Status - Hawk Hill Wired and Wireless Network Issues – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Hawk Hill Wired and Wireless Network Issues

Resolved
Partial outage
Started almost 3 years agoLasted about 3 hours

Affected

Network / TV / Phones

Partial outage from 4:26 PM to 7:51 PM

Network / TV / Phones - Hawk Hill

Partial outage from 4:26 PM to 7:51 PM

Wired Network Connectivity - HH

Partial outage from 4:26 PM to 7:51 PM

Network / TV / Phones - University City

Partial outage from 4:26 PM to 7:51 PM

WiFi - UC

Partial outage from 4:26 PM to 7:51 PM

Updates
  • Resolved
    UTC
    Resolved

    Located a potentially bad device on the network and disabled the port it was connected to. This immediately cleared the issue. We have been monitoring for the last hour and we seem to now be in the clear.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. The vendor has been engaged and is assisting with the root cause.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.