Saint Joseph's University IT Status - High Network Latency and Connectivity Issues Hawk Hill – Incident details

At the direction of the hardware vendor after 15 hours of troubleshooting, we reset several core routers and switches involved with the partial service interruption. (Security devices and OIT switch/router mgt) We are working with the vendor to provide addtional logs and tech files for offline investigation. Impacted services should have returned to normal at this time.

We are continuing to work on a fix for this incident. There may be several minutes of additional interruption on Hawk Hill while we reboot network switches.