Saint Joseph's University IT Status - Wireless in Sister Thea Bowman Hall – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Wireless in Sister Thea Bowman Hall

Resolved
Degraded performance
Started 5 months agoLasted about 1 month

Affected

Network / TV / Phones

Degraded performance from 3:07 AM to 8:48 PM

Network / TV / Phones - Hawk Hill

Degraded performance from 3:07 AM to 8:48 PM

WiFi - HH

Degraded performance from 3:07 AM to 8:48 PM

Updates
  • Resolved
    Resolved

    We installed additional wireless APs throughout the building to improve coverage. Additional tuning has been completed. This incident is now resolved.

  • Monitoring
    Monitoring

    We've made several changes to improve Wi-Fi availability in Sr. Thea Bowman, but performance issues are still being observed. We are actively monitoring. Further review and optimization are scheduled.

  • Investigating
    Investigating

    We are aware of intermittent wireless connectivity issues throughout the Sister Thea Bowman Residence Hall. Our team is currently investigating the issue and working on a resolution. We appreciate your patience.