Saint Joseph's University IT Status - Canvas, Panopto, Qualtrics, Asset Essentials and more are down due to AWS outage. – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Canvas, Panopto, Qualtrics, Asset Essentials and more are down due to AWS outage.

Resolved
Major outage
Started 3 months agoLasted about 1 hour

Affected

Academic Tools

Major outage from 2:54 PM to 3:58 PM

Panopto

Major outage from 2:54 PM to 3:58 PM

SJU Canvas

Major outage from 2:54 PM to 3:58 PM

Qualtrics

Major outage from 2:54 PM to 3:58 PM

Facilities Software

Major outage from 2:54 PM to 3:58 PM

Asset Essentials

Major outage from 2:54 PM to 3:58 PM

Updates
  • Resolved
    Resolved

    Amazon is still actively working on a resolution. Their health status of this issue can be found at https://health.aws.amazon.com/health/status

    Oct 20 11:43 AM Amazon has narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations.

  • Identified
    Identified

    Amazon Web Services (AWS) has confirmed that multiple AWS services experienced network connectivity issues in the US-EAST-1 Region.