Saint Joseph's University IT Status - WebVPN Issues with Banner 9 Administrative Pages – Incident details

All systems operational

IT Scheduled Maintenance Calendar

WebVPN Issues with Banner 9 Administrative Pages

Resolved
Partial outage
Started 7 months agoLasted 7 days

Affected

Banner / Workday

Partial outage from 9:47 PM to 1:30 PM

Banner 9 Admin

Partial outage from 9:47 PM to 1:30 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting WebVPN and Banner 9 Administrative Pages has now been resolved.

  • Identified
    UTC
    Identified

    IT is still actively working with support to resolve the issues with accessing Banner 9 Administrative Pages using WebVPN.

    We anticipate a fix to be in place by or before the morning of next Tuesday 12/23.If you have an urgent need to access Banner 9 Administrative Pages before this, please contact the TSC at 610-660-2920 for immediate assistance.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting Banner 9 Administrative Pages when accessing over WebVPN (webvpn.sju.edu) that is resulting in a blank white page. OIT is actively working to address this issue.

    Banner 9 Administrative Pages is otherwise operational over other methods, such as on-prem network connectivity and the FortiClient VPN desktop client.