Saint Joseph's University IT Status - Banner Document Management - Images Not Displaying – Incident details

Acquia Hosting Provider - The Nest, SJU Main Website, and others experiencing partial outage

IT Scheduled Maintenance Calendar

Banner Document Management - Images Not Displaying

Resolved
Major outage
Started 8 months agoLasted about 1 hour

Affected

Banner / Workday

Major outage from 4:03 PM to 5:27 PM

Banner Document Management System (BDMS)

Major outage from 4:03 PM to 5:27 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting Banner Document Management has now been resolved. Images should now be appearing as normal.

  • Investigating
    UTC
    Investigating

    There is an issue with the BDMS Rendering Service that is preventing images from loading properly. IT is actively working to triage this issue.