Saint Joseph's University IT Status - Users are experiencing issues with dropped Eduroam connections on Hawk Hill – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Users are experiencing issues with dropped Eduroam connections on Hawk Hill

Resolved
Major outage
Started 4 months agoLasted about 1 hour

Affected

Network / TV / Phones

Degraded performance from 3:13 PM to 3:35 PM, Operational from 3:35 PM to 4:32 PM

Network / TV / Phones - Hawk Hill

Degraded performance from 3:13 PM to 3:35 PM, Operational from 3:35 PM to 4:32 PM

WiFi - HH

Degraded performance from 3:13 PM to 3:35 PM, Operational from 3:35 PM to 4:32 PM

VPN - HH

Degraded performance from 3:13 PM to 3:35 PM, Operational from 3:35 PM to 4:32 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Temporary fix in place, scheduling a firmware update for potential permanent fix.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.