Saint Joseph's University IT Status - Lancaster Eduroam: Unable to connect to Eduroam – Incident details

Instructure Hosting Provider - Canvas experiencing degraded performance

IT Scheduled Maintenance Calendar

Lancaster Eduroam: Unable to connect to Eduroam

Resolved
Partial outage
Started about 18 hours agoLasted about 5 hours

Affected

Network / TV / Phones

Partial outage from 11:59 AM to 4:48 PM

Network / TV / Phones - Lancaster Location

Partial outage from 11:59 AM to 4:48 PM

WiFi - LL

Partial outage from 11:59 AM to 4:48 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Eduroam should be functional again at the Lancaster Location.

  • Investigating
    Investigating

    The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted.

    While we work toward a resolution, please use the HawkGuest network or a wired network connection.