Saint Joseph's University IT Status - Issues with SMS Multifactor Authentication – Incident details

Experiencing minor outage

IT Scheduled Maintenance Calendar

Issues with SMS Multifactor Authentication

Investigating
Partial outage
Started about 7 hours ago

Affected

Collaboration and Enterprise Services

Partial outage from 2:36 PM to 12:00 AM

Azure SSO

Partial outage from 2:36 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    We are continuing to engage Microsoft for a resolution to this problem. If you are unable to authenticate, please contact the Technology Service Center at 610-660-2920 or submit a request through our service catalog at https://sju.teamdynamix.com/TDClient/1942/Portal/Requests/Service/9824/Account-Issues to report the issue.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting SMS as part of Multifactor Authentication. IT is actively working on a resolution.