Affected Components: SJU Cognos

Oct 1, 15:58:30 GMT+0
Identified - **Cognos will be unavailable on Saturday, October 10th from 9am until 9pm while major application upgrades are installed.**.

Duration: 1 hour and 58 minutes

Affected Components: SJU Main Website, The Nest, SJU Sites

Oct 6, 12:50:54 GMT+0
Monitoring - Our web hosting provider has identified and resolved the underlying issue. For more information, visit https://status.acquia.com/.

Oct 6, 13:42:42 GMT+0
Monitoring - A fix has been implemented to address the website and Nest unavailability and performance issues. Service has been restored and intermittent 404 Not Found errors should no longer occur..

Oct 6, 14:49:12 GMT+0
Resolved - Our web hosting vendor, Acquia, has verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally..

Duration: 21 hours and 21 minutes

Affected Components: HawkPrint - LL

Sep 30, 22:08:29 GMT+0
Identified - There is an issue affecting several multi-function printers (HawkPrint) at the **Lancaster Location**. As a temporary workaround, please use HawkPrint printers at the following suites/wings: 1062 1250 1589 1699 2700 IT is actively working to address this issue, and will provide an update by end of day tomorrow, October 1st, 2026..

Oct 1, 19:29:42 GMT+0
Resolved - The issue affecting specific HawkPrint devices at the Lancaster Location has been fully resolved..

Duration: 3 hours

Affected Components: Self-Service Banner

Sep 5, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 5, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 2, 12:57:34 GMT+0
Identified - On Sunday, September 5th, Self-Service Banner will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed. Banner 9 Administrative Pages and Banner Document Management will NOT be affected by this outage..

Duration: 1 hour and 50 minutes

Affected Components: Wired Network Connectivity - HH, WiFi - HH

Sep 1, 13:40:36 GMT+0
Investigating - We are currently investigating this incident..

Sep 1, 14:04:00 GMT+0
Identified - Network Engineering staff were able to bring a network switch back online in Moore to resolve the issue there and in Ashwood and Alumni Halls (Hawk Hill). The Townhouses are still offline due to athepower outage..

Sep 1, 15:30:26 GMT+0
Resolved - This incident has been resolved..

Aug 28, 20:25:20 GMT+0
Resolved - The SVSI outage is tentatively resolved. We had been running on the secondary SVSI server for more than a year, and we were able to bring the old primary SVSI server back online to manage the AV over IP switching. .

Duration: 8 hours and 24 minutes

Affected Components: Workday

Aug 24, 12:51:13 GMT+0
Investigating - The landing page when logging into Workday is unavailable. Navigation and search continues to work properly. The issue has been reported to Workday. Latest update from Workday: The main issue is actively affecting the data center, and our teams are treating this with the highest priority. Restoring core operations is our main focus, and we are dedicating all necessary resources to resolve it as quickly as possible. Thank you for your continued patience..

Aug 24, 17:54:08 GMT+0
Monitoring - Workday has implemented fixes and continues to monitor for any continued issues..

Aug 24, 21:15:09 GMT+0
Resolved - Workday has resolved all issues and is fully operational..

Duration: 5 days, 1 hour and 54 minutes

Affected Components: Azure SSO

Aug 19, 14:36:15 GMT+0
Investigating - There is currently an issue affecting SMS as part of Multifactor Authentication. IT is actively working on a resolution..

Aug 19, 21:31:44 GMT+0
Investigating - We are continuing to engage Microsoft for a resolution to this problem. If you are unable to authenticate, please contact the Technology Service Center at 610-660-2920 or submit a request through our service catalog at <https://sju.teamdynamix.com/TDClient/1942/Portal/Requests/Service/9824/Account-Issues> to report the issue..

Aug 20, 17:39:52 GMT+0
Monitoring - Microsoft has identified the issue affecting SMS as part of Multifactor Authentication, and have implemented a fix. The resolution may take an additional hour to propagate. IT is continuing to monitor the situation..

Aug 24, 16:30:09 GMT+0
Resolved - The issue affecting SMS as part of Multifactor Authentication has been resolved..

Duration: 1 hour and 7 minutes

Affected Components: WiFi - LL

Aug 17, 15:23:48 GMT+0
Investigating - There is currently an issue affecting wireless (Hawk Guest) at the Lancaster Location. IT is engaged with the vendor and actively troubleshooting..

Aug 17, 16:31:14 GMT+0
Resolved - The issue has been resolved and users should be able to connect to Lancaster Hawk Guest wifi. .

Duration: 5 hours and 38 minutes

Affected Components: Workday

Aug 12, 21:43:52 GMT+0
Identified - Update from Workday: We are actively working with our network hardware vendor to triage the cause of the network issue. We are currently working to disable a specific hardware module within a specific network switch that we anticipate will resolve the issue. We will provide another update on our community alert page here <https://community.workday.com/alerts/customer/1248030> by 3:00 PM PT if not sooner..

Aug 12, 20:40:57 GMT+0
Investigating - Users may experience issues when trying to access Workday. From Workday Support: Please be advised that we are currently experiencing an intermittent service interruption to Workday Production tenants in our WD1 Data Center. Users may see Internal Server Error messages when attempting to access Workday. We are actively working to resolve this issue and will provide another update by 2:00 PM PT.

Aug 12, 21:08:19 GMT+0
Investigating - Update from Workday: We are currently investigating a network issue within our infrastructure that is causing intermittent connectivity issues. Our next update will be at 2:30 PM PT on our community alert page <https://community.workday.com/alerts/customer/1248030> We apologize for the disruption..

Aug 12, 22:09:11 GMT+0
Identified - Update from Workday: We have resolved the networking issue and are now working to fully restore all application services. We will provide another update by 3:30 PM PT..

Aug 13, 02:18:41 GMT+0
Resolved - This incident has been resolved..

Affected Components: Self-Service Banner

Aug 10, 15:04:10 GMT+0
Resolved - The issue with the Parking Decal site has been resolved, and the site is once again open for decal purchases..

Duration: 4 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

Aug 9, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 29, 12:07:06 GMT+0
Identified - On Sunday, August 9th, Banner and all associated systems will be unavailable from 9:00 am until 1:00 pm while critical application upgrades are installed..

Duration: 8 hours and 17 minutes

Affected Components: Student Printing - HH, HawkPrint - HH, HawkPrint - LL, Faculty/Staff Printing - HH, Student Printing - UC, Faculty/Staff Printing - UC, Student Printing - LL, HawkPrint - UC, Faculty/Staff Printing - LL

Jul 22, 21:27:48 GMT+0
Identified - Our student print environment will be under maintenance Thursday, July 23rd beginning at 11am, which will impact all 3 campuses. Students will not be able to print during this time. .

Jul 23, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 23:16:32 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Banner Document Management System (BDMS)

Jul 9, 20:44:39 GMT+0
Identified - The University's Document Management System (BDMS) will be unavailable on Saturday July 18th from 7am until 9am while critical security updates are installed..

Jul 18, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 18, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 8 minutes

Affected Components: Voicemail - HH, Phones - HH

Jul 16, 19:39:08 GMT+0
Identified - Our legacy phone system is currently experiencing technical difficulties. To resolve these issues, a temporary 15-minute phone outage will occur today at 3:45 PM..

Jul 16, 20:16:39 GMT+0
Identified - We've rebooted the services and phones should be fully operational. We are still validating all connected systems..

Jul 16, 20:47:35 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: SJU Cognos

Jul 1, 21:35:27 GMT+0
Identified - The University's reporting and analytics platform (Cognos) will be unavailable on Saturday July 11th from 9am until 1pm while critical infrastructure upgrades are performed..

Jul 11, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 11, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 15 hours and 19 minutes

Affected Components: Phones - LL, Wired Network Connectivity - LL, Voicemail - LL, Horizon View, Colleague, WiFi - LL

Jul 5, 01:06:14 GMT+0
Identified - The Lancaster location is currently experiencing power and IT network issues due to a regional power outage. This affects the Horizon virtual desktop environment as well as on-campus network connectivity..

Jul 6, 16:25:29 GMT+0
Resolved - The power outage at Lancaster has been resolved. All IT systems and services for Lancaster are fully online and operational..

Duration: 2 minutes

Affected Components: WiFi - LL

Jun 30, 11:59:00 GMT+0
Investigating - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection..

Jun 30, 12:01:08 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 49 minutes

Affected Components: WiFi - LL

Jun 30, 11:59:00 GMT+0
Investigating - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection..

Jun 30, 13:44:32 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result. Eduroam should be functional again at the Lancaster Location..

Jun 30, 16:48:04 GMT+0
Resolved - This incident has been resolved..

Duration: 22 hours and 47 minutes

Affected Components: Wired Network Connectivity - LL, Voicemail - HH, Phones - LL, WiFi - UC, Phones - UC, Voicemail - LL, WiFi - LL, Phones - HH, Voicemail - UC, Wired Network Connectivity - HH, VPN - HH, WiFi - HH, Intercampus Network Connectivity, Wired Network Connectivity - UC, VPN - UC

Jun 19, 13:11:13 GMT+0
Identified - On Friday, June 26th, after 6pm there may be intermittent network connectivity issues while critical network configuration changes are implemented. This work may continue through June 28th..

Jun 26, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 27, 20:46:41 GMT+0
Completed - The network configuration changes have been completed successfully. We will continue to monitor health of all critical systems and services throughout the weekend. If you have any questions or encounter any issues please contact the Technology Service Center at **610-660-2920**..

Duration: 1 day, 17 hours and 10 minutes

Affected Components: WiFi - LL, Wired Network Connectivity - LL

Jun 20, 18:36:54 GMT+0
Monitoring - There are 2 redundant ISP connections in Lancaster. One of those 2 (Windstream) has had a transformer go, and cause a pole fire resulting in a loss of fiber for many customers. SJU Lancaster has a secondary connection through Comcast and all operations should be working as intended. The Windstream repair will be an extended period so we will update when we know more. Again should be no affect to current wifi,wired, etc .

Jun 21, 18:48:45 GMT+0
Monitoring - Continuing to monitor, and waiting for next ISP update. Last update " Uniti Optical NOC reports that SSP Splicers are are on site and working towards clearing the issue, no ETR yet.". There are 440 connections affected as part of the fire/incident. Still operating on Comcast connection. .

Jun 22, 11:46:38 GMT+0
Resolved - ISP has completed the fiber repair work and closed the incident. SJU cloudflare shows healthy ISP load balancing. Closing this incident. .

Jun 20, 23:08:25 GMT+0
Monitoring - Continuing to monitor the situation: Power company is working on replacing transformer and restoring power. Windstream will begin splicing work once power company has completed. This will run late into the night. We will update when possible. Still running on Comcast connect, no outage.

Duration: 1 hour and 30 minutes

Affected Components: CCure - University City, OnGuard - Hawk Hill, AccessIT - Lancaster, Phones - LL, HawkPrint - LL, Voicemail - LL, Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, Salto, PA College Portal, Student Printing - LL, Faculty/Staff Printing - LL

Jun 17, 14:52:16 GMT+0
Identified - Lancaster Location Quarterly Server Updates.

Jun 19, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 53 minutes

Affected Components: Banner 9 Admin

Jun 17, 14:35:01 GMT+0
Investigating - We are actively investigating an issue that's affecting access to Banner 9 Administrative Pages over WebVPN. Access to Banner 9 Administrative Pages is otherwise fully functional on-campus and through the VPN Client. We will post un update as soon as we have more information..

Jun 17, 18:27:39 GMT+0
Resolved - The issue has been resolved. The Banner 9 Admin is now operational over WebVPN..

Duration: 1 day, 18 hours and 49 minutes

Affected Components: Phones - UC, Phones - HH

Jun 15, 20:35:40 GMT+0
Identified - As part of our transition to Zoom Phone, SJU is switching telecommunications carriers. It may take up to 24 hours for our legacy phone carrier to update and direct internal calls to the new system. During this window, you may experience a temporary delay or interruption in call routing as lines transition from our legacy NEC desk phones to the new [Zoom system](https://www.sju.edu/offices/it/projects-and-initiatives/zoom-phone-implementation). In the event that you are unable to reach a Zoom Phone user, calls from your mobile phone will work. For emergency Facilities issues (leaks, power outages, etc.), either use a mobile phone to make the call or contact the Office of Public Safety & Security directly at 610-660-1111..

Jun 17, 15:24:20 GMT+0
Resolved - The telecommunications carrier update is complete. The temporary interruptions and routing delays between our legacy NEC desk phones and the newly implemented Zoom Phone system have been successfully resolved. You should now be able to reach Zoom Phone users and facilities without relying on a mobile phone workaround..

Duration: 3 hours

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Jun 13, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 13, 13:00:00 GMT+0
Identified - **On Saturday, June 13th, Banner and all associated systems will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed.**.

Duration: 4 hours

Affected Components: TeamDynamix

Jun 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 10, 14:20:11 GMT+0
Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday morning, June 13th, on the Work Management system. If you are not a private cloud customer, your instance may be impacted..

Duration: 4 hours

Affected Components: TeamDynamix

Jun 6, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 04:00:00 GMT+0
Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday (6/6) morning on the Work Management system..

Duration: 1 hour and 50 minutes

Affected Components: WiFi - HH

Jun 5, 14:26:15 GMT+0
Monitoring - The issue resolved during troubleshooting. We are working with the vendor for root cause analysis..

Jun 5, 15:32:14 GMT+0
Resolved - This incident has been resolved. We will roll out a permanent fix through our usual change management process..

Jun 5, 13:42:35 GMT+0
Investigating - SJU Network Engineering has observed an issue with connection failures in Mandeville Hall at Hawk Hill. We are troubleshooting at this time. Wired and voice networks appear NOT to be affected..

Duration: 14 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

May 31, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 14:00:00 GMT+0
Identified - **On Sunday, May 31st, Banner will be unavailable from 10am until Monday June 1st at 12am while fiscal year-end actions are performed.**.

Duration: 3 hours

Affected Components: Degree Works

May 30, 13:00:00 GMT+0
Identified - **On Saturday, May 30th, the University's Degree Audit System (Degree Works) will be unavailable from 9am until 12pm while critical application upgrades are installed.**.

May 30, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: TeamDynamix

May 16, 04:00:00 GMT+0
Identified - The Production Work Management Environment will be upgraded to 12.2 on May 16th, 2026 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. The system will be offline during this time..

May 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 days, 18 hours and 54 minutes

Affected Components: SJU Canvas

May 8, 13:51:46 GMT+0
Identified - The University is navigating an ongoing national security incident involving Canvas, our learning management system, and its parent company, Instructure. We are closely monitoring the situation and have taken steps to restrict access to Canvas as progress is made in bringing it back online. Taking Canvas offline is a precautionary measure. A communication will be issued with further instructions as soon as possible. We understand this is disruptive, especially at this point in the semester. Thank you for your patience as we prioritize the safety and security of our community..

May 7, 20:57:24 GMT+0
Investigating - Canvas is currently unavailable. Instructure is currently investigating this issue. For more info, please check <https://status.instructure.com/>.

May 8, 19:01:28 GMT+0
Identified - **Canvas Outage Update**: Instructure’s Canvas platform will remain unavailable to students through early next week. Please refer to the communication sent on Friday, May 8 for additional guidance..

May 11, 15:51:30 GMT+0
Resolved - Instructure, the vendor that provides our Canvas learning management system, announced at the end of last week that [Canvas was available](https://www.instructure.com/incident%5Fupdate) for use. To support end-of-term grading, we restored access for faculty on Friday. After reviewing potential ongoing cybersecurity risks and closely monitoring the system throughout the weekend, we are now restoring access to Canvas for all students. Please continue to use caution and avoid interacting with any links, messages, or content that may be posted by threat actors or appear suspicious. Please refer to our [phishing best practices](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=13328). We are deeply grateful to our entire community for your patience and understanding as we navigate this complex and understandably frustrating situation. We will continue to coordinate with Instructure and monitor the situation and our Canvas environment. For any questions or concerns, please contact the Technology Service Center at 610-660-2920 or join our open [Coffee and Answers Zoom session](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=99471)..

Duration: 3 hours and 31 minutes

Affected Components: Workday

May 5, 00:08:36 GMT+0
Monitoring - from **Workday** • 04 May 2026 05:52 PM (MDT) The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time. Thank you again for your patience..

May 5, 00:30:47 GMT+0
Resolved - This incident has been resolved. from Workday • 04 May 2026 06:23 PM (MDT) Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days..

May 4, 20:59:20 GMT+0
Investigating - We are currently investigating reports of increased load times and intermittent delays navigating the Workday UI. Some users may experience latency or find that pages are slow to respond when navigating between pages or menus. What this means for you: • You may see a loading page or spinning wheel for longer than usual. • Clicking on navigation links may take longer to resolve. • Data within dashboards may take longer to populate. We apologize for the impact this has on your business and will provide additional updates to the community alert here <https://community.workday.com/alerts/customer/1244007> as soon as they become available..

Duration: 3 days and 20 minutes

Affected Components: SJU Canvas

May 1, 14:56:23 GMT+0
Investigating - We are currently investigating this incident. Instructure is experiencing an outage for tools that use an API or Developer key. The ability to add **Lockdown Browser** and access to **McGraw-Hill** have been identified as issues. For more information see the outage notification from Canvas. below. <https://status.instructure.com/incidents/ns0sjlmkvc6g>.

May 2, 19:09:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 4, 15:16:27 GMT+0
Resolved - This incident has been resolved..

Duration: 43 minutes

Affected Components: Student Printing - HH, Student Printing - LL, Student Printing - UC

Apr 22, 12:46:53 GMT+0
Investigating - Student lab printing and MobilePrint are currently down. We are investigating at the moment. .

Apr 22, 13:18:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 22, 13:29:43 GMT+0
Resolved - This incident has been resolved..

Duration: 13 hours and 19 minutes

Affected Components: WiFi - HH

Apr 21, 00:02:59 GMT+0
Investigating - We are currently investigating this incident..

Apr 21, 13:21:52 GMT+0
Resolved - Issue has been resolved..

Duration: 4 hours

Affected Components: MachForms

Apr 19, 13:00:00 GMT+0
Identified - Machform ([forms.sju.edu](http://forms.sju.edu)) will be unavailable on Sunday, April 19th, from 9:00 a.m. to 1:00 p.m. while critical application and security upgrades are installed. .

Apr 19, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 days and 6 hours

Affected Components: SJU Cognos

Apr 17, 21:00:00 GMT+0
Identified - The University's Business Analytics platform (Cognos) and Data Warehouse (ODS) will be unavailable from Friday, April 17th at 5 pm through Sunday, April 19th at 11 pm for critical system maintenance..

Apr 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 13 minutes

Affected Components: Phones - LL, Voicemail - LL, WiFi - LL, Wired Network Connectivity - LL

Apr 14, 14:09:53 GMT+0
Identified - Construction work in the area may briefly affect network connectivity in the Lancaster location today..

Apr 14, 17:08:55 GMT+0
Identified - Comcast will be disconnecting their line at 1:40pm for the service additions and expect 1 hour or less downtime. This should not affect the Windstream (alternate) connection..

Apr 14, 19:23:20 GMT+0
Resolved - This incident has been resolved. The work has been completed. Connectivity was maintained via our backup ISP..

Duration: 4 hours

Affected Components: Horizon View

Apr 10, 21:00:00 GMT+0
Identified - On Friday, April 10th, after 5pm there may be sporadic issues accessing Horizon ([view.pacollege.edu](http://view.pacollege.edu)) while critical application changes are implemented. Although we do not anticipate any actual service interruptions, it is possible there will be instances of instability while all of the components are transitioned over to the new configuration. We are targeting an all-clear of all activities by or before 9pm. Apologies for any interruptions that may occur during this time period..

Apr 10, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 11, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 21 minutes

Apr 8, 20:06:07 GMT+0
Identified - Google is currently experiencing an issue that is affecting Gmail messages that is causing delays in sending/receiving emails. For direct updates, please visit the following Google status website: <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.

Apr 9, 12:27:11 GMT+0
Resolved - The issue with Gmail has been resolved for all affected users as of Wednesday, 2026-04-08 Google's engineering team identified a potential issue with a noisy neighbor and has successfully mitigated impact. <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.

Duration: 2 hours

Affected Components: AccessIT - Lancaster, Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, Faculty/Staff Printing - LL, Printing - Lancaster Location →

Mar 20, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 20, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 18 minutes

Affected Components: VPN - HH, WiFi - HH

Mar 18, 15:13:48 GMT+0
Investigating - We are currently investigating this incident..

Mar 18, 15:35:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 18, 16:32:16 GMT+0
Resolved - This incident has been resolved. Temporary fix in place, scheduling a firmware update for potential permanent fix..

Duration: 2 hours

Affected Components: WiFi - LL

Mar 5, 00:00:00 GMT+0
Identified - On March 4th at 7PM, the Office of Information Technology will be making a planned change to the wireless technology at our Lancaster location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..

Mar 5, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: WiFi - UC

Mar 2, 12:00:00 GMT+0
Identified - On March 2nd at 7AM, the Office of Information Technology will be making a planned change to the wireless technology at our University City location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..

Mar 2, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

Jan 31, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 31, 12:00:00 GMT+0
Identified - On Saturday, January 31st, Banner will be unavailable from 7am until 4pm while critical application upgrades are installed..

Duration: 1 hour

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Dec 27, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 27, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 27, 13:00:00 GMT+0
Identified - On Saturday, December 27th, Banner and all associated systems will be unavailable from 8am until 9am while critical security updates are installed..

Duration: 3 hours

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Dec 20, 15:00:00 GMT+0
Identified - On Saturday, December 20th, Banner will be unavailable from 10am until 1pm while critical components are upgraded..

Dec 20, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Degree Works, SJU Cognos

Dec 20, 13:00:00 GMT+0
Identified - On Saturday, December 20th, the following systems will be unavailable from 8am until 10am while critical security updates are installed: Degree Works Cognos ODS.

Dec 20, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, , Faculty/Staff Printing - LL, Printing - Lancaster Location → Network / TV / Phones - Lancaster Location →

Dec 19, 03:00:00 GMT+0
Identified - Hello, We're writing to inform you that as part of required system updates, several servers within the Lancaster Location will be patched and rebooted on Thursday, December 18th between 10pm and 12:00am.During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected)All systems and services will resume normal operations by or before 12:00am on Friday, December 19th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920)..

Dec 19, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 19, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.