Affected Components: WiFi - LL, Wired Network Connectivity - LL, WiFi - UC, Intercampus Network Connectivity, Wired Network Connectivity - UC, VPN - UC, Wired Network Connectivity - HH, VPN - HH, WiFi - HH

Jun 19, 13:00:00 GMT+0
Identified - On Friday, June 5th, after 5pm there may be intermittent network connectivity issues while critical network configuration changes are implemented. This work may continue through June 7th..

Duration: 3 hours

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Jun 13, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 13, 13:00:00 GMT+0
Identified - **On Saturday, June 13th, Banner and all associated systems will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed.**.

Duration: 4 hours

Affected Components: TeamDynamix

Jun 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 10, 14:20:11 GMT+0
Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday morning, June 13th, on the Work Management system. If you are not a private cloud customer, your instance may be impacted..

Duration: 4 hours

Affected Components: TeamDynamix

Jun 6, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 04:00:00 GMT+0
Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday (6/6) morning on the Work Management system..

Duration: 1 hour and 50 minutes

Affected Components: WiFi - HH

Jun 5, 14:26:15 GMT+0
Monitoring - The issue resolved during troubleshooting. We are working with the vendor for root cause analysis..

Jun 5, 15:32:14 GMT+0
Resolved - This incident has been resolved. We will roll out a permanent fix through our usual change management process..

Jun 5, 13:42:35 GMT+0
Investigating - SJU Network Engineering has observed an issue with connection failures in Mandeville Hall at Hawk Hill. We are troubleshooting at this time. Wired and voice networks appear NOT to be affected..

Duration: 14 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

May 31, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 14:00:00 GMT+0
Identified - **On Sunday, May 31st, Banner will be unavailable from 10am until Monday June 1st at 12am while fiscal year-end actions are performed.**.

Duration: 3 hours

Affected Components: Degree Works

May 30, 13:00:00 GMT+0
Identified - **On Saturday, May 30th, the University's Degree Audit System (Degree Works) will be unavailable from 9am until 12pm while critical application upgrades are installed.**.

May 30, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: TeamDynamix

May 16, 04:00:00 GMT+0
Identified - The Production Work Management Environment will be upgraded to 12.2 on May 16th, 2026 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. The system will be offline during this time..

May 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 days, 18 hours and 54 minutes

Affected Components: SJU Canvas

May 8, 13:51:46 GMT+0
Identified - The University is navigating an ongoing national security incident involving Canvas, our learning management system, and its parent company, Instructure. We are closely monitoring the situation and have taken steps to restrict access to Canvas as progress is made in bringing it back online. Taking Canvas offline is a precautionary measure. A communication will be issued with further instructions as soon as possible. We understand this is disruptive, especially at this point in the semester. Thank you for your patience as we prioritize the safety and security of our community..

May 7, 20:57:24 GMT+0
Investigating - Canvas is currently unavailable. Instructure is currently investigating this issue. For more info, please check <https://status.instructure.com/>.

May 8, 19:01:28 GMT+0
Identified - **Canvas Outage Update**: Instructure’s Canvas platform will remain unavailable to students through early next week. Please refer to the communication sent on Friday, May 8 for additional guidance..

May 11, 15:51:30 GMT+0
Resolved - Instructure, the vendor that provides our Canvas learning management system, announced at the end of last week that [Canvas was available](https://www.instructure.com/incident%5Fupdate) for use. To support end-of-term grading, we restored access for faculty on Friday. After reviewing potential ongoing cybersecurity risks and closely monitoring the system throughout the weekend, we are now restoring access to Canvas for all students. Please continue to use caution and avoid interacting with any links, messages, or content that may be posted by threat actors or appear suspicious. Please refer to our [phishing best practices](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=13328). We are deeply grateful to our entire community for your patience and understanding as we navigate this complex and understandably frustrating situation. We will continue to coordinate with Instructure and monitor the situation and our Canvas environment. For any questions or concerns, please contact the Technology Service Center at 610-660-2920 or join our open [Coffee and Answers Zoom session](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=99471)..

Duration: 3 hours and 31 minutes

Affected Components: Workday

May 5, 00:08:36 GMT+0
Monitoring - from **Workday** • 04 May 2026 05:52 PM (MDT) The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time. Thank you again for your patience..

May 5, 00:30:47 GMT+0
Resolved - This incident has been resolved. from Workday • 04 May 2026 06:23 PM (MDT) Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days..

May 4, 20:59:20 GMT+0
Investigating - We are currently investigating reports of increased load times and intermittent delays navigating the Workday UI. Some users may experience latency or find that pages are slow to respond when navigating between pages or menus. What this means for you: • You may see a loading page or spinning wheel for longer than usual. • Clicking on navigation links may take longer to resolve. • Data within dashboards may take longer to populate. We apologize for the impact this has on your business and will provide additional updates to the community alert here <https://community.workday.com/alerts/customer/1244007> as soon as they become available..

Duration: 3 days and 20 minutes

Affected Components: SJU Canvas

May 1, 14:56:23 GMT+0
Investigating - We are currently investigating this incident. Instructure is experiencing an outage for tools that use an API or Developer key. The ability to add **Lockdown Browser** and access to **McGraw-Hill** have been identified as issues. For more information see the outage notification from Canvas. below. <https://status.instructure.com/incidents/ns0sjlmkvc6g>.

May 2, 19:09:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 4, 15:16:27 GMT+0
Resolved - This incident has been resolved..

Duration: 43 minutes

Affected Components: Student Printing - HH, Student Printing - LL, Student Printing - UC

Apr 22, 12:46:53 GMT+0
Investigating - Student lab printing and MobilePrint are currently down. We are investigating at the moment. .

Apr 22, 13:18:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 22, 13:29:43 GMT+0
Resolved - This incident has been resolved..

Duration: 13 hours and 19 minutes

Affected Components: WiFi - HH

Apr 21, 00:02:59 GMT+0
Investigating - We are currently investigating this incident..

Apr 21, 13:21:52 GMT+0
Resolved - Issue has been resolved..

Duration: 4 hours

Affected Components: MachForms

Apr 19, 13:00:00 GMT+0
Identified - Machform ([forms.sju.edu](http://forms.sju.edu)) will be unavailable on Sunday, April 19th, from 9:00 a.m. to 1:00 p.m. while critical application and security upgrades are installed. .

Apr 19, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 days and 6 hours

Affected Components: SJU Cognos

Apr 17, 21:00:00 GMT+0
Identified - The University's Business Analytics platform (Cognos) and Data Warehouse (ODS) will be unavailable from Friday, April 17th at 5 pm through Sunday, April 19th at 11 pm for critical system maintenance..

Apr 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 13 minutes

Affected Components: Phones - LL, Voicemail - LL, WiFi - LL, Wired Network Connectivity - LL

Apr 14, 14:09:53 GMT+0
Identified - Construction work in the area may briefly affect network connectivity in the Lancaster location today..

Apr 14, 17:08:55 GMT+0
Identified - Comcast will be disconnecting their line at 1:40pm for the service additions and expect 1 hour or less downtime. This should not affect the Windstream (alternate) connection..

Apr 14, 19:23:20 GMT+0
Resolved - This incident has been resolved. The work has been completed. Connectivity was maintained via our backup ISP..

Duration: 4 hours

Affected Components: Horizon View

Apr 10, 21:00:00 GMT+0
Identified - On Friday, April 10th, after 5pm there may be sporadic issues accessing Horizon ([view.pacollege.edu](http://view.pacollege.edu)) while critical application changes are implemented. Although we do not anticipate any actual service interruptions, it is possible there will be instances of instability while all of the components are transitioned over to the new configuration. We are targeting an all-clear of all activities by or before 9pm. Apologies for any interruptions that may occur during this time period..

Apr 10, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 11, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 21 minutes

Apr 8, 20:06:07 GMT+0
Identified - Google is currently experiencing an issue that is affecting Gmail messages that is causing delays in sending/receiving emails. For direct updates, please visit the following Google status website: <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.

Apr 9, 12:27:11 GMT+0
Resolved - The issue with Gmail has been resolved for all affected users as of Wednesday, 2026-04-08 Google's engineering team identified a potential issue with a noisy neighbor and has successfully mitigated impact. <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.

Duration: 2 hours

Affected Components: AccessIT - Lancaster, Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, Faculty/Staff Printing - LL, Printing - Lancaster Location →

Mar 20, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 20, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 18 minutes

Affected Components: VPN - HH, WiFi - HH

Mar 18, 15:13:48 GMT+0
Investigating - We are currently investigating this incident..

Mar 18, 15:35:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 18, 16:32:16 GMT+0
Resolved - This incident has been resolved. Temporary fix in place, scheduling a firmware update for potential permanent fix..

Duration: 2 hours

Affected Components: WiFi - LL

Mar 5, 00:00:00 GMT+0
Identified - On March 4th at 7PM, the Office of Information Technology will be making a planned change to the wireless technology at our Lancaster location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..

Mar 5, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: WiFi - UC

Mar 2, 12:00:00 GMT+0
Identified - On March 2nd at 7AM, the Office of Information Technology will be making a planned change to the wireless technology at our University City location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..

Mar 2, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

Jan 31, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 31, 12:00:00 GMT+0
Identified - On Saturday, January 31st, Banner will be unavailable from 7am until 4pm while critical application upgrades are installed..

Duration: 18 hours and 45 minutes

Jan 14, 19:07:25 GMT+0
Monitoring - Verizon is currently experiencing a network outage affecting voice and data services for some customers. We will update as we learn more information from the provider. .

Jan 15, 13:52:33 GMT+0
Resolved - Verizon has restored all services..

Duration: 6 minutes

Affected Components: Degree Works

Jan 12, 05:26:19 GMT+0
Investigating - Degree Works is currently unavailable. We are actively investigating this issue..

Jan 12, 05:32:10 GMT+0
Resolved - The issue affecting Degree Works has been resolved..

Duration: 5 days, 21 hours and 1 minute

Affected Components: WiFi - LL

Jan 8, 22:00:38 GMT+0
Investigating - We are currently investigating this incident..

Jan 8, 22:43:38 GMT+0
Investigating - We are currently investigating this incident..

Jan 8, 23:48:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 14, 19:01:39 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 50 minutes

Affected Components: Horizon View

Jan 5, 12:55:08 GMT+0
Investigating - There is currently an issue with VDI at the Lancaster Location. Although VDI itself is operational, most desktop applications are not able to launch. OIT is actively working to resolve this issue..

Jan 5, 17:45:06 GMT+0
Resolved - This issue is now resolved. All desktop applications should be fully functional within the VDI/Horizon environment for the Lancaster Location..

Duration: 1 hour

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Dec 27, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 27, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 27, 13:00:00 GMT+0
Identified - On Saturday, December 27th, Banner and all associated systems will be unavailable from 8am until 9am while critical security updates are installed..

Duration: 1 hour and 25 minutes

Affected Components: Banner Document Management System (BDMS)

Dec 22, 16:03:09 GMT+0
Investigating - There is an issue with the BDMS Rendering Service that is preventing images from loading properly. IT is actively working to triage this issue..

Dec 22, 17:27:42 GMT+0
Resolved - The issue affecting Banner Document Management has now been resolved. Images should now be appearing as normal..

Duration: 3 hours

Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin

Dec 20, 15:00:00 GMT+0
Identified - On Saturday, December 20th, Banner will be unavailable from 10am until 1pm while critical components are upgraded..

Dec 20, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Degree Works, SJU Cognos

Dec 20, 13:00:00 GMT+0
Identified - On Saturday, December 20th, the following systems will be unavailable from 8am until 10am while critical security updates are installed: Degree Works Cognos ODS.

Dec 20, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, , Faculty/Staff Printing - LL, Printing - Lancaster Location → Network / TV / Phones - Lancaster Location →

Dec 19, 03:00:00 GMT+0
Identified - Hello, We're writing to inform you that as part of required system updates, several servers within the Lancaster Location will be patched and rebooted on Thursday, December 18th between 10pm and 12:00am.During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected)All systems and services will resume normal operations by or before 12:00am on Friday, December 19th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920)..

Dec 19, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 19, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 days, 15 hours and 43 minutes

Affected Components: Banner 9 Admin

Dec 19, 20:11:51 GMT+0
Identified - IT is still actively working with support to resolve the issues with accessing Banner 9 Administrative Pages using WebVPN. We anticipate a fix to be in place by or before the morning of next Tuesday 12/23.If you have an urgent need to access Banner 9 Administrative Pages before this, please contact the TSC at [610-660-2920](tel:6106602920) for immediate assistance..

Dec 23, 13:30:57 GMT+0
Resolved - The issue affecting WebVPN and Banner 9 Administrative Pages has now been resolved..

Dec 16, 21:47:55 GMT+0
Investigating - There is currently an issue affecting Banner 9 Administrative Pages when accessing over WebVPN ([webvpn.sju.edu](http://webvpn.sju.edu)) that is resulting in a blank white page. OIT is actively working to address this issue. Banner 9 Administrative Pages is otherwise operational over other methods, such as on-prem network connectivity and the FortiClient VPN desktop client..

Duration: 1 day, 10 hours and 54 minutes

Affected Components: Horizon View

Dec 8, 03:50:57 GMT+0
Investigating - The VDI ([view.pacollege.edu](http://view.pacollege.edu)) environment is running slowly. We are investigating a possible network cause for this outage and have engaged third party support..

Dec 8, 07:04:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. A failed piece of hardware in our switching infrastructure was replaced..

Dec 9, 14:44:34 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Affected Components: VPN - UC, VPN - HH

Nov 25, 13:00:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 25, 13:57:24 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 54 minutes

Affected Components: TeamDynamix

Nov 10, 14:48:36 GMT+0
Identified - We are waiting for TeamDynamix to fix this issue. For more info, please check <https://status.teamdynamix.com/>.

Nov 10, 22:42:47 GMT+0
Resolved - Incident resolved TeamDynamix resolved the issue that was causing degraded performance in Work Management, and full service has now been restored. .

Duration: 3 minutes

Affected Components: Degree Works

Nov 3, 14:31:56 GMT+0
Investigating - We are currently investigating this incident..

Nov 3, 14:35:23 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days, 16 hours and 56 minutes

Affected Components: Asset Essentials , Qualtrics, Panopto, SJU Canvas

Oct 20, 14:54:00 GMT+0
Identified - Amazon Web Services (AWS) has confirmed that multiple AWS services experienced network connectivity issues in the US-EAST-1 Region..

Oct 20, 15:58:56 GMT+0
Resolved - Amazon is still actively working on a resolution. Their health status of this issue can be found at <https://health.aws.amazon.com/health/status> **Oct 20 11:43 AM** Amazon has narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations..

Duration: 11 days and 57 minutes

Affected Components: WiFi - HH, VPN - HH, Wired Network Connectivity - HH

Oct 6, 18:56:41 GMT+0
Investigating - The campus community has experienced 5 brief outages of a few seconds each today. During the outages, clients were disconnected from VPN and zoom meetings, and had to reconnect. We are currently investigating this incident with the service provider, Comcast..

Oct 7, 13:17:13 GMT+0
Monitoring - Network Engineering has identified some ports in our core switches that are experiencing brief outages, and made a change to balance traffic away from them. We are now monitoring to confirm stability..

Oct 17, 19:53:23 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner

Oct 4, 11:00:00 GMT+0
Identified - On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database..

Oct 4, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 4, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Phones - LL, HawkPrint - LL, Faculty/Staff Printing - LL, Student Printing - LL, Horizon View, Colleague, Voicemail - LL, WiFi - LL, Wired Network Connectivity - LL

Sep 26, 02:00:00 GMT+0
Identified - Several servers within the Lancaster Location will be patched and rebooted on Thursday, September 25th between 10pm and 12:00am. During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected) All systems and services will resume normal operations by or before 12:00am on September 26th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920)..

Sep 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 26, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Self-Service Banner, Banner 9 Admin, Banner Document Management System (BDMS)

Sep 13, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 13, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 13, 11:00:00 GMT+0
Identified - On Saturday, September 13th, Banner will be unavailable from 7am until 4pm while significant application upgrades are installed..

Duration: 4 hours

Affected Components: Degree Works

Sep 7, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 13:00:00 GMT+0
Identified - **On Sunday, September 9th, the University's Degree Audit system (Degree Works) will be unavailable from 9am until 1pm while critical system upgrades are performed.**.

Sep 7, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 47 minutes

Affected Components: Wired Network Connectivity - HH, VPN - HH, Phones - HH, WiFi - HH

Sep 3, 15:14:02 GMT+0
Investigating - Wired and wireless networks are no longer able to access the internet from Hawk Hill. We are currently investigating this incident..

Sep 3, 17:43:12 GMT+0
Identified - The issue is resolved and we are working to identify the root cause..

Sep 4, 00:00:50 GMT+0
Resolved - Services were restored at approximately 11:15 AM. .

Duration: 13 days, 17 hours and 41 minutes

Affected Components: WiFi - HH

Aug 23, 03:07:24 GMT+0
Investigating - We are aware of intermittent wireless connectivity issues throughout the Sister Thea Bowman Residence Hall. Our team is currently investigating the issue and working on a resolution. We appreciate your patience..

Aug 23, 19:05:10 GMT+0
Monitoring - We've made several changes to improve Wi-Fi availability in Sr. Thea Bowman, but performance issues are still being observed. We are actively monitoring. Further review and optimization are scheduled..

Oct 6, 20:48:53 GMT+0
Resolved - We installed additional wireless APs throughout the building to improve coverage. Additional tuning has been completed. This incident is now resolved..

Duration: 4 hours

Affected Components: , PA College Portal, Horizon View, Colleague, Phones - LL, AccessIT - Lancaster, , HawkPrint - LL, Faculty/Staff Printing - LL, Student Printing - LL, , WiFi - LL, Wired Network Connectivity - LL, Voicemail - LL, Lancaster Location Applications → Printing - Lancaster Location → Network / TV / Phones - Lancaster Location →

Aug 16, 12:00:00 GMT+0
Identified - **On Saturday, August 16th, OIT will be performing critical upgrades to the primary data center at the Lancaster Location.** **Nearly all IT systems and services at the Lancaster Location will be unavailable on Saturday, August 16th from 8am until 12pm. Affected services includes:** **Virtual Desktops** **Authentication** **Wireless** **Phones (except for emergency/blue-light and elevator call buttons)** **Cameras** **Changes to building access**.

Aug 16, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 16, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 32 minutes

Aug 11, 14:35:03 GMT+0
Identified - We are currently investigating this incident. It is affecting parking decal citations and library loans. .

Aug 11, 16:07:25 GMT+0
Resolved - This incident has been resolved..

Duration: 9 minutes

Affected Components: SJU Cognos

Aug 5, 12:47:41 GMT+0
Investigating - Cognos is currently unavailable, we are actively investigating this issue..

Aug 5, 12:56:22 GMT+0
Resolved - This incident has been resolved. Cognos is now back up and running..

Duration: 6 days, 19 hours and 4 minutes

Affected Components: SJU Cognos

Aug 5, 00:00:00 GMT+0
Identified - Cognos will be unavailable on Monday, August 4th from 8pm until 10pm while the underlying servers are migrated to new hosts..

Aug 11, 19:04:27 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: SJU Cognos

Aug 1, 13:00:00 GMT+0
Identified - Cognos will be unavailable on Monday, August 4th from 8pm until 10pm while the underlying servers are migrated to new hosts..

Aug 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.