Saint Joseph's University IT Status Status - Incident history https://itstatus.sju.edu Saint Joseph's University IT Status Sat, 18 Jul 2026 11:00:00 +0000 Banner Document Management System - Unavailable Type: Maintenance Duration: 2 hours Affected Components: Banner Document Management System (BDMS) Jul 9, 20:44:39 GMT+0 - Identified - The University's Document Management System (BDMS) will be unavailable on Saturday July 18th from 7am until 9am while critical security updates are installed. Jul 18, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 18, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>20:44:39</var> GMT+0</small><br><strong>Identified</strong> - The University's Document Management System (BDMS) will be unavailable on Saturday July 18th from 7am until 9am while critical security updates are installed..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Jul 2026 11:00:00 +0000 https://itstatus.sju.edu/maintenance/cmrdz6f6j04dx1as5hs8s6la6 https://itstatus.sju.edu/maintenance/cmrdz6f6j04dx1as5hs8s6la6 Hawk Hill phones - Lower Merion campus Type: Incident Duration: 1 hour and 8 minutes Affected Components: Voicemail - HH, Phones - HH Jul 16, 19:39:08 GMT+0 - Identified - Our legacy phone system is currently experiencing technical difficulties. To resolve these issues, a temporary 15-minute phone outage will occur today at 3:45 PM. Jul 16, 20:16:39 GMT+0 - Identified - We've rebooted the services and phones should be fully operational. We are still validating all connected systems. Jul 16, 20:47:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:39:08</var> GMT+0</small><br><strong>Identified</strong> - Our legacy phone system is currently experiencing technical difficulties. To resolve these issues, a temporary 15-minute phone outage will occur today at 3:45 PM..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>20:16:39</var> GMT+0</small><br><strong>Identified</strong> - We've rebooted the services and phones should be fully operational. We are still validating all connected systems..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>20:47:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Jul 2026 19:39:08 +0000 https://itstatus.sju.edu/incident/cmrnwx50n02gm0kmrqwke5k2q https://itstatus.sju.edu/incident/cmrnwx50n02gm0kmrqwke5k2q Cognos Unavailable Type: Maintenance Duration: 4 hours Affected Components: SJU Cognos Jul 1, 21:35:27 GMT+0 - Identified - The University's reporting and analytics platform (Cognos) will be unavailable on Saturday July 11th from 9am until 1pm while critical infrastructure upgrades are performed. Jul 11, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 11, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:35:27</var> GMT+0</small><br><strong>Identified</strong> - The University's reporting and analytics platform (Cognos) will be unavailable on Saturday July 11th from 9am until 1pm while critical infrastructure upgrades are performed..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jul 2026 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmr2lgx7602by1bnyg6iin0es https://itstatus.sju.edu/maintenance/cmr2lgx7602by1bnyg6iin0es Horizon View virtual desktops, wired and wireless LAN at Lancaster unavailable Type: Incident Duration: 1 day, 15 hours and 19 minutes Affected Components: Phones - LL, Wired Network Connectivity - LL, Voicemail - LL, Horizon View, Colleague, WiFi - LL Jul 5, 01:06:14 GMT+0 - Identified - The Lancaster location is currently experiencing power and IT network issues due to a regional power outage. This affects the Horizon virtual desktop environment as well as on-campus network connectivity. Jul 6, 16:25:29 GMT+0 - Resolved - The power outage at Lancaster has been resolved. All IT systems and services for Lancaster are fully online and operational. Type: Incident

Duration: 1 day, 15 hours and 19 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>01:06:14</var> GMT+0</small><br><strong>Identified</strong> - The Lancaster location is currently experiencing power and IT network issues due to a regional power outage. This affects the Horizon virtual desktop environment as well as on-campus network connectivity..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:25:29</var> GMT+0</small><br><strong>Resolved</strong> - The power outage at Lancaster has been resolved. All IT systems and services for Lancaster are fully online and operational..</p> ]]> Sun, 5 Jul 2026 01:06:14 +0000 https://itstatus.sju.edu/incident/cmr73bkl903kq0kqgbb61enzx https://itstatus.sju.edu/incident/cmr73bkl903kq0kqgbb61enzx Lancaster Eduroam: Unable to connect to Eduroam Type: Incident Duration: 4 hours and 49 minutes Affected Components: WiFi - LL Jun 30, 11:59:00 GMT+0 - Investigating - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection. Jun 30, 13:44:32 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Eduroam should be functional again at the Lancaster Location. Jun 30, 16:48:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:59:00</var> GMT+0</small><br><strong>Investigating</strong> - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>13:44:32</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the result. Eduroam should be functional again at the Lancaster Location..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>16:48:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Jun 2026 11:59:00 +0000 https://itstatus.sju.edu/incident/cmr0msee008mz1an4ro0vfa2y https://itstatus.sju.edu/incident/cmr0msee008mz1an4ro0vfa2y Lancaster Eduroam: Unable to connect to Eduroam Type: Incident Duration: 2 minutes Affected Components: WiFi - LL Jun 30, 11:59:00 GMT+0 - Investigating - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection. Jun 30, 12:01:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:59:00</var> GMT+0</small><br><strong>Investigating</strong> - The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted. While we work toward a resolution, please use the HawkGuest network or a wired network connection..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>12:01:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Jun 2026 11:59:00 +0000 https://itstatus.sju.edu/incident/cmr0moent08ml0rn4sbnfwpqk https://itstatus.sju.edu/incident/cmr0moent08ml0rn4sbnfwpqk Wireless and Wired Network Connectivity - Intermittent Disruptions Type: Maintenance Duration: 22 hours and 47 minutes Affected Components: Wired Network Connectivity - LL, Voicemail - HH, Phones - LL, WiFi - UC, Phones - UC, Voicemail - LL, WiFi - LL, Phones - HH, Voicemail - UC, Wired Network Connectivity - HH, VPN - HH, WiFi - HH, Intercampus Network Connectivity, Wired Network Connectivity - UC, VPN - UC Jun 19, 13:11:13 GMT+0 - Identified - On Friday, June 26th, after 6pm there may be intermittent network connectivity issues while critical network configuration changes are implemented. This work may continue through June 28th. Jun 26, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 27, 20:46:41 GMT+0 - Completed - The network configuration changes have been completed successfully. We will continue to monitor health of all critical systems and services throughout the weekend. If you have any questions or encounter any issues please contact the Technology Service Center at **610-660-2920**. Type: Maintenance

Duration: 22 hours and 47 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>13:11:13</var> GMT+0</small><br><strong>Identified</strong> - On Friday, June 26th, after 6pm there may be intermittent network connectivity issues while critical network configuration changes are implemented. This work may continue through June 28th..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>20:46:41</var> GMT+0</small><br><strong>Completed</strong> - The network configuration changes have been completed successfully. We will continue to monitor health of all critical systems and services throughout the weekend. If you have any questions or encounter any issues please contact the Technology Service Center at **610-660-2920**..</p> ]]> Fri, 26 Jun 2026 22:00:00 +0000 https://itstatus.sju.edu/maintenance/cmqky69aa0g7k2onx5mce654l https://itstatus.sju.edu/maintenance/cmqky69aa0g7k2onx5mce654l Monitoring: Lancaster ISP, 1 of 2 connections, outage due to fire Type: Incident Duration: 1 day, 17 hours and 10 minutes Affected Components: WiFi - LL, Wired Network Connectivity - LL Jun 20, 18:36:54 GMT+0 - Monitoring - There are 2 redundant ISP connections in Lancaster. One of those 2 (Windstream) has had a transformer go, and cause a pole fire resulting in a loss of fiber for many customers. SJU Lancaster has a secondary connection through Comcast and all operations should be working as intended. The Windstream repair will be an extended period so we will update when we know more. Again should be no affect to current wifi,wired, etc Jun 21, 18:48:45 GMT+0 - Monitoring - Continuing to monitor, and waiting for next ISP update. Last update " Uniti Optical NOC reports that SSP Splicers are are on site and working towards clearing the issue, no ETR yet.". There are 440 connections affected as part of the fire/incident. Still operating on Comcast connection. Jun 22, 11:46:38 GMT+0 - Resolved - ISP has completed the fiber repair work and closed the incident. SJU cloudflare shows healthy ISP load balancing. Closing this incident. Jun 20, 23:08:25 GMT+0 - Monitoring - Continuing to monitor the situation: Power company is working on replacing transformer and restoring power. Windstream will begin splicing work once power company has completed. This will run late into the night. We will update when possible. Still running on Comcast connect, no outage Type: Incident

Duration: 1 day, 17 hours and 10 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>18:36:54</var> GMT+0</small><br><strong>Monitoring</strong> - There are 2 redundant ISP connections in Lancaster. One of those 2 (Windstream) has had a transformer go, and cause a pole fire resulting in a loss of fiber for many customers. SJU Lancaster has a secondary connection through Comcast and all operations should be working as intended. The Windstream repair will be an extended period so we will update when we know more. Again should be no affect to current wifi,wired, etc .</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>18:48:45</var> GMT+0</small><br><strong>Monitoring</strong> - Continuing to monitor, and waiting for next ISP update. Last update " Uniti Optical NOC reports that SSP Splicers are are on site and working towards clearing the issue, no ETR yet.". There are 440 connections affected as part of the fire/incident. Still operating on Comcast connection. .</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>11:46:38</var> GMT+0</small><br><strong>Resolved</strong> - ISP has completed the fiber repair work and closed the incident. SJU cloudflare shows healthy ISP load balancing. Closing this incident. .</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>23:08:25</var> GMT+0</small><br><strong>Monitoring</strong> - Continuing to monitor the situation: Power company is working on replacing transformer and restoring power. Windstream will begin splicing work once power company has completed. This will run late into the night. We will update when possible. Still running on Comcast connect, no outage.</p> ]]> Sat, 20 Jun 2026 18:36:54 +0000 https://itstatus.sju.edu/incident/cmqmp8y0r000j2im9hhu72yij https://itstatus.sju.edu/incident/cmqmp8y0r000j2im9hhu72yij Lancaster Location Server Updates Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: CCure - University City, OnGuard - Hawk Hill, AccessIT - Lancaster, Phones - LL, HawkPrint - LL, Voicemail - LL, Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, Salto, PA College Portal, Student Printing - LL, Faculty/Staff Printing - LL Jun 17, 14:52:16 GMT+0 - Identified - Lancaster Location Quarterly Server Updates Jun 19, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 19, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:52:16</var> GMT+0</small><br><strong>Identified</strong> - Lancaster Location Quarterly Server Updates.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Jun 2026 02:00:00 +0000 https://itstatus.sju.edu/maintenance/cmqi6wi9i0fbm2iphhx72un4d https://itstatus.sju.edu/maintenance/cmqi6wi9i0fbm2iphhx72un4d WebVPN Issues with Banner 9 Administrative Pages Type: Incident Duration: 3 hours and 53 minutes Affected Components: Banner 9 Admin Jun 17, 14:35:01 GMT+0 - Investigating - We are actively investigating an issue that's affecting access to Banner 9 Administrative Pages over WebVPN. Access to Banner 9 Administrative Pages is otherwise fully functional on-campus and through the VPN Client. We will post un update as soon as we have more information. Jun 17, 18:27:39 GMT+0 - Resolved - The issue has been resolved. The Banner 9 Admin is now operational over WebVPN. Type: Incident

Duration: 3 hours and 53 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:35:01</var> GMT+0</small><br><strong>Investigating</strong> - We are actively investigating an issue that's affecting access to Banner 9 Administrative Pages over WebVPN. Access to Banner 9 Administrative Pages is otherwise fully functional on-campus and through the VPN Client. We will post un update as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>18:27:39</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. The Banner 9 Admin is now operational over WebVPN..</p> ]]> Wed, 17 Jun 2026 14:35:01 +0000 https://itstatus.sju.edu/incident/cmqi6abyn02832orw935nk7pp https://itstatus.sju.edu/incident/cmqi6abyn02832orw935nk7pp Internal Call Routing Type: Incident Duration: 1 day, 18 hours and 49 minutes Affected Components: Phones - UC, Phones - HH Jun 15, 20:35:40 GMT+0 - Identified - As part of our transition to Zoom Phone, SJU is switching telecommunications carriers. It may take up to 24 hours for our legacy phone carrier to update and direct internal calls to the new system. During this window, you may experience a temporary delay or interruption in call routing as lines transition from our legacy NEC desk phones to the new [Zoom system](https://www.sju.edu/offices/it/projects-and-initiatives/zoom-phone-implementation). In the event that you are unable to reach a Zoom Phone user, calls from your mobile phone will work. For emergency Facilities issues (leaks, power outages, etc.), either use a mobile phone to make the call or contact the Office of Public Safety & Security directly at 610-660-1111. Jun 17, 15:24:20 GMT+0 - Resolved - The telecommunications carrier update is complete. The temporary interruptions and routing delays between our legacy NEC desk phones and the newly implemented Zoom Phone system have been successfully resolved. You should now be able to reach Zoom Phone users and facilities without relying on a mobile phone workaround. Type: Incident

Duration: 1 day, 18 hours and 49 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>20:35:40</var> GMT+0</small><br><strong>Identified</strong> - As part of our transition to Zoom Phone, SJU is switching telecommunications carriers. It may take up to 24 hours for our legacy phone carrier to update and direct internal calls to the new system. During this window, you may experience a temporary delay or interruption in call routing as lines transition from our legacy NEC desk phones to the new [Zoom system](https://www.sju.edu/offices/it/projects-and-initiatives/zoom-phone-implementation). In the event that you are unable to reach a Zoom Phone user, calls from your mobile phone will work. For emergency Facilities issues (leaks, power outages, etc.), either use a mobile phone to make the call or contact the Office of Public Safety & Security directly at 610-660-1111..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>15:24:20</var> GMT+0</small><br><strong>Resolved</strong> - The telecommunications carrier update is complete. The temporary interruptions and routing delays between our legacy NEC desk phones and the newly implemented Zoom Phone system have been successfully resolved. You should now be able to reach Zoom Phone users and facilities without relying on a mobile phone workaround..</p> ]]> Mon, 15 Jun 2026 20:35:40 +0000 https://itstatus.sju.edu/incident/cmqfoaf2700es2otkyztx8t0d https://itstatus.sju.edu/incident/cmqfoaf2700es2otkyztx8t0d Banner Unavailable Type: Maintenance Duration: 3 hours Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin Jun 13, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 13, 13:00:00 GMT+0 - Identified - **On Saturday, June 13th, Banner and all associated systems will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed.** Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - **On Saturday, June 13th, Banner and all associated systems will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed.**.</p> ]]> Sat, 13 Jun 2026 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmpr50t0c0az0p8qzj1a4m3wp https://itstatus.sju.edu/maintenance/cmpr50t0c0az0p8qzj1a4m3wp TeamDynamix - Work Management System Maintenance Type: Maintenance Duration: 4 hours Affected Components: TeamDynamix Jun 13, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 10, 14:20:11 GMT+0 - Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday morning, June 13th, on the Work Management system. If you are not a private cloud customer, your instance may be impacted. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:20:11</var> GMT+0</small><br><strong>Identified</strong> - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday morning, June 13th, on the Work Management system. If you are not a private cloud customer, your instance may be impacted..</p> ]]> Sat, 13 Jun 2026 04:00:00 +0000 https://itstatus.sju.edu/maintenance/cmq85oaj2001oqmm040lewze2 https://itstatus.sju.edu/maintenance/cmq85oaj2001oqmm040lewze2 TeamDynamix - Work Management System Maintenance Type: Maintenance Duration: 4 hours Affected Components: TeamDynamix Jun 6, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 6, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 6, 04:00:00 GMT+0 - Identified - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday (6/6) morning on the Work Management system. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday (6/6) morning on the Work Management system..</p> ]]> Sat, 6 Jun 2026 04:00:00 +0000 https://itstatus.sju.edu/maintenance/cmpy4ysne01d5p3bzffcrqed2 https://itstatus.sju.edu/maintenance/cmpy4ysne01d5p3bzffcrqed2 Mandeville Hall - poor wireless network performance Type: Incident Duration: 1 hour and 50 minutes Affected Components: WiFi - HH Jun 5, 14:26:15 GMT+0 - Monitoring - The issue resolved during troubleshooting. We are working with the vendor for root cause analysis. Jun 5, 15:32:14 GMT+0 - Resolved - This incident has been resolved. We will roll out a permanent fix through our usual change management process. Jun 5, 13:42:35 GMT+0 - Investigating - SJU Network Engineering has observed an issue with connection failures in Mandeville Hall at Hawk Hill. We are troubleshooting at this time. Wired and voice networks appear NOT to be affected. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:26:15</var> GMT+0</small><br><strong>Monitoring</strong> - The issue resolved during troubleshooting. We are working with the vendor for root cause analysis..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:32:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will roll out a permanent fix through our usual change management process..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:42:35</var> GMT+0</small><br><strong>Investigating</strong> - SJU Network Engineering has observed an issue with connection failures in Mandeville Hall at Hawk Hill. We are troubleshooting at this time. Wired and voice networks appear NOT to be affected..</p> ]]> Fri, 5 Jun 2026 13:42:35 +0000 https://itstatus.sju.edu/incident/cmq0z4ooy0ew8nwymla3i4qiy https://itstatus.sju.edu/incident/cmq0z4ooy0ew8nwymla3i4qiy Banner Unavailable Type: Maintenance Duration: 14 hours Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner May 31, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 1, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 31, 14:00:00 GMT+0 - Identified - **On Sunday, May 31st, Banner will be unavailable from 10am until Monday June 1st at 12am while fiscal year-end actions are performed.** Type: Maintenance

Duration: 14 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - **On Sunday, May 31st, Banner will be unavailable from 10am until Monday June 1st at 12am while fiscal year-end actions are performed.**.</p> ]]> Sun, 31 May 2026 14:00:00 +0000 https://itstatus.sju.edu/maintenance/cmp16pu0p0672fb3gltiaelgs https://itstatus.sju.edu/maintenance/cmp16pu0p0672fb3gltiaelgs Degree Works Unavailable Type: Maintenance Duration: 3 hours Affected Components: Degree Works May 30, 13:00:00 GMT+0 - Identified - **On Saturday, May 30th, the University's Degree Audit System (Degree Works) will be unavailable from 9am until 12pm while critical application upgrades are installed.** May 30, 13:00:01 GMT+0 - Identified - Maintenance is now in progress May 30, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - **On Saturday, May 30th, the University's Degree Audit System (Degree Works) will be unavailable from 9am until 12pm while critical application upgrades are installed.**.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 30 May 2026 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmpmmph3l0r5pp2megk6xl6su https://itstatus.sju.edu/maintenance/cmpmmph3l0r5pp2megk6xl6su TeamDynamix Upgrade to 12.2 Type: Maintenance Duration: 4 hours Affected Components: TeamDynamix May 16, 04:00:00 GMT+0 - Identified - The Production Work Management Environment will be upgraded to 12.2 on May 16th, 2026 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. The system will be offline during this time. May 16, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 16, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Production Work Management Environment will be upgraded to 12.2 on May 16th, 2026 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. The system will be offline during this time..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 May 2026 04:00:00 +0000 https://itstatus.sju.edu/maintenance/cmp5nsh5o04l7qjk4a8hnsauf https://itstatus.sju.edu/maintenance/cmp5nsh5o04l7qjk4a8hnsauf Canvas is currently unavailable Type: Incident Duration: 3 days, 18 hours and 54 minutes Affected Components: SJU Canvas May 8, 13:51:46 GMT+0 - Identified - The University is navigating an ongoing national security incident involving Canvas, our learning management system, and its parent company, Instructure. We are closely monitoring the situation and have taken steps to restrict access to Canvas as progress is made in bringing it back online. Taking Canvas offline is a precautionary measure. A communication will be issued with further instructions as soon as possible. We understand this is disruptive, especially at this point in the semester. Thank you for your patience as we prioritize the safety and security of our community. May 7, 20:57:24 GMT+0 - Investigating - Canvas is currently unavailable. Instructure is currently investigating this issue. For more info, please check <https://status.instructure.com/> May 8, 19:01:28 GMT+0 - Identified - **Canvas Outage Update**: Instructure’s Canvas platform will remain unavailable to students through early next week. Please refer to the communication sent on Friday, May 8 for additional guidance. May 11, 15:51:30 GMT+0 - Resolved - Instructure, the vendor that provides our Canvas learning management system, announced at the end of last week that [Canvas was available](https://www.instructure.com/incident%5Fupdate) for use. To support end-of-term grading, we restored access for faculty on Friday. After reviewing potential ongoing cybersecurity risks and closely monitoring the system throughout the weekend, we are now restoring access to Canvas for all students. Please continue to use caution and avoid interacting with any links, messages, or content that may be posted by threat actors or appear suspicious. Please refer to our [phishing best practices](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=13328). We are deeply grateful to our entire community for your patience and understanding as we navigate this complex and understandably frustrating situation. We will continue to coordinate with Instructure and monitor the situation and our Canvas environment. For any questions or concerns, please contact the Technology Service Center at 610-660-2920 or join our open [Coffee and Answers Zoom session](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=99471). Type: Incident

Duration: 3 days, 18 hours and 54 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:51:46</var> GMT+0</small><br><strong>Identified</strong> - The University is navigating an ongoing national security incident involving Canvas, our learning management system, and its parent company, Instructure. We are closely monitoring the situation and have taken steps to restrict access to Canvas as progress is made in bringing it back online. Taking Canvas offline is a precautionary measure. A communication will be issued with further instructions as soon as possible. We understand this is disruptive, especially at this point in the semester. Thank you for your patience as we prioritize the safety and security of our community..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:57:24</var> GMT+0</small><br><strong>Investigating</strong> - Canvas is currently unavailable. Instructure is currently investigating this issue. For more info, please check <https://status.instructure.com/>.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>19:01:28</var> GMT+0</small><br><strong>Identified</strong> - **Canvas Outage Update**: Instructure’s Canvas platform will remain unavailable to students through early next week. Please refer to the communication sent on Friday, May 8 for additional guidance..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:51:30</var> GMT+0</small><br><strong>Resolved</strong> - Instructure, the vendor that provides our Canvas learning management system, announced at the end of last week that [Canvas was available](https://www.instructure.com/incident%5Fupdate) for use. To support end-of-term grading, we restored access for faculty on Friday. After reviewing potential ongoing cybersecurity risks and closely monitoring the system throughout the weekend, we are now restoring access to Canvas for all students. Please continue to use caution and avoid interacting with any links, messages, or content that may be posted by threat actors or appear suspicious. Please refer to our [phishing best practices](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=13328). We are deeply grateful to our entire community for your patience and understanding as we navigate this complex and understandably frustrating situation. We will continue to coordinate with Instructure and monitor the situation and our Canvas environment. For any questions or concerns, please contact the Technology Service Center at 610-660-2920 or join our open [Coffee and Answers Zoom session](https://sju.teamdynamix.com/TDClient/1942/Portal/KB/ArticleDet?ID=99471)..</p> ]]> Thu, 7 May 2026 20:57:24 +0000 https://itstatus.sju.edu/incident/cmovyw5vj014tva6tak3osfnf https://itstatus.sju.edu/incident/cmovyw5vj014tva6tak3osfnf Performance Degradation in Workday User Interface Navigation Type: Incident Duration: 3 hours and 31 minutes Affected Components: Workday May 5, 00:08:36 GMT+0 - Monitoring - from **Workday** • 04 May 2026 05:52 PM (MDT) The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time. Thank you again for your patience. May 5, 00:30:47 GMT+0 - Resolved - This incident has been resolved. from Workday • 04 May 2026 06:23 PM (MDT) Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days. May 4, 20:59:20 GMT+0 - Investigating - We are currently investigating reports of increased load times and intermittent delays navigating the Workday UI. Some users may experience latency or find that pages are slow to respond when navigating between pages or menus. What this means for you: • You may see a loading page or spinning wheel for longer than usual. • Clicking on navigation links may take longer to resolve. • Data within dashboards may take longer to populate. We apologize for the impact this has on your business and will provide additional updates to the community alert here <https://community.workday.com/alerts/customer/1244007> as soon as they become available. Type: Incident

Duration: 3 hours and 31 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>00:08:36</var> GMT+0</small><br><strong>Monitoring</strong> - from **Workday** • 04 May 2026 05:52 PM (MDT) The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time. Thank you again for your patience..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>00:30:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. from Workday • 04 May 2026 06:23 PM (MDT) Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:59:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of increased load times and intermittent delays navigating the Workday UI. Some users may experience latency or find that pages are slow to respond when navigating between pages or menus. What this means for you: • You may see a loading page or spinning wheel for longer than usual. • Clicking on navigation links may take longer to resolve. • Data within dashboards may take longer to populate. We apologize for the impact this has on your business and will provide additional updates to the community alert here <https://community.workday.com/alerts/customer/1244007> as soon as they become available..</p> ]]> Mon, 4 May 2026 20:59:20 +0000 https://itstatus.sju.edu/incident/cmoron2ta01unwyet6q6qq9r1 https://itstatus.sju.edu/incident/cmoron2ta01unwyet6q6qq9r1 Canvas Outage: Some thrid party tools may be unavialble. Type: Incident Duration: 3 days and 20 minutes Affected Components: SJU Canvas May 1, 14:56:23 GMT+0 - Investigating - We are currently investigating this incident. Instructure is experiencing an outage for tools that use an API or Developer key. The ability to add **Lockdown Browser** and access to **McGraw-Hill** have been identified as issues. For more information see the outage notification from Canvas. below. <https://status.instructure.com/incidents/ns0sjlmkvc6g> May 2, 19:09:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 4, 15:16:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days and 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:56:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Instructure is experiencing an outage for tools that use an API or Developer key. The ability to add **Lockdown Browser** and access to **McGraw-Hill** have been identified as issues. For more information see the outage notification from Canvas. below. <https://status.instructure.com/incidents/ns0sjlmkvc6g>.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>19:09:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:16:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 1 May 2026 14:56:23 +0000 https://itstatus.sju.edu/incident/cmon1cs410087ngqx57iop5a9 https://itstatus.sju.edu/incident/cmon1cs410087ngqx57iop5a9 Student Printing is currently down Type: Incident Duration: 43 minutes Affected Components: Student Printing - HH, Student Printing - LL, Student Printing - UC Apr 22, 12:46:53 GMT+0 - Investigating - Student lab printing and MobilePrint are currently down. We are investigating at the moment. Apr 22, 13:18:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 22, 13:29:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>12:46:53</var> GMT+0</small><br><strong>Investigating</strong> - Student lab printing and MobilePrint are currently down. We are investigating at the moment. .</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:18:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:29:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Apr 2026 12:46:53 +0000 https://itstatus.sju.edu/incident/cmoa1rjo0000bjqh9mhi94jam https://itstatus.sju.edu/incident/cmoa1rjo0000bjqh9mhi94jam WIFI connection issues have been reported in Ashwood Type: Incident Duration: 13 hours and 19 minutes Affected Components: WiFi - HH Apr 21, 00:02:59 GMT+0 - Investigating - We are currently investigating this incident. Apr 21, 13:21:52 GMT+0 - Resolved - Issue has been resolved. Type: Incident

Duration: 13 hours and 19 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:02:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:21:52</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved..</p> ]]> Tue, 21 Apr 2026 00:02:59 +0000 https://itstatus.sju.edu/incident/cmo7v1k0p00ymorsne5qw9pi0 https://itstatus.sju.edu/incident/cmo7v1k0p00ymorsne5qw9pi0 Machform (forms.sju.edu) - Unavailable Type: Maintenance Duration: 4 hours Affected Components: MachForms Apr 19, 13:00:00 GMT+0 - Identified - Machform ([forms.sju.edu](http://forms.sju.edu)) will be unavailable on Sunday, April 19th, from 9:00 a.m. to 1:00 p.m. while critical application and security upgrades are installed. Apr 19, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 19, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Machform ([forms.sju.edu](http://forms.sju.edu)) will be unavailable on Sunday, April 19th, from 9:00 a.m. to 1:00 p.m. while critical application and security upgrades are installed. .</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 19 Apr 2026 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmo31ixro019daipgys711ft7 https://itstatus.sju.edu/maintenance/cmo31ixro019daipgys711ft7 Cognos and ODS - Unavailable Type: Maintenance Duration: 2 days and 6 hours Affected Components: SJU Cognos Apr 17, 21:00:00 GMT+0 - Identified - The University's Business Analytics platform (Cognos) and Data Warehouse (ODS) will be unavailable from Friday, April 17th at 5 pm through Sunday, April 19th at 11 pm for critical system maintenance. Apr 17, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 days and 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - The University's Business Analytics platform (Cognos) and Data Warehouse (ODS) will be unavailable from Friday, April 17th at 5 pm through Sunday, April 19th at 11 pm for critical system maintenance..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 17 Apr 2026 21:00:00 +0000 https://itstatus.sju.edu/maintenance/cmo31zxm501g2xc0r1wdoiflo https://itstatus.sju.edu/maintenance/cmo31zxm501g2xc0r1wdoiflo Possible network connectivity interruptions in Lancaster - Cooper Type: Incident Duration: 5 hours and 13 minutes Affected Components: Phones - LL, Voicemail - LL, WiFi - LL, Wired Network Connectivity - LL Apr 14, 14:09:53 GMT+0 - Identified - Construction work in the area may briefly affect network connectivity in the Lancaster location today. Apr 14, 17:08:55 GMT+0 - Identified - Comcast will be disconnecting their line at 1:40pm for the service additions and expect 1 hour or less downtime. This should not affect the Windstream (alternate) connection. Apr 14, 19:23:20 GMT+0 - Resolved - This incident has been resolved. The work has been completed. Connectivity was maintained via our backup ISP. Type: Incident

Duration: 5 hours and 13 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>14:09:53</var> GMT+0</small><br><strong>Identified</strong> - Construction work in the area may briefly affect network connectivity in the Lancaster location today..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:08:55</var> GMT+0</small><br><strong>Identified</strong> - Comcast will be disconnecting their line at 1:40pm for the service additions and expect 1 hour or less downtime. This should not affect the Windstream (alternate) connection..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>19:23:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The work has been completed. Connectivity was maintained via our backup ISP..</p> ]]> Tue, 14 Apr 2026 14:09:53 +0000 https://itstatus.sju.edu/incident/cmnyp7hbn005uqxte8q2mj81e https://itstatus.sju.edu/incident/cmnyp7hbn005uqxte8q2mj81e Lancaster - Virtual Desktop (Horizon) Sporadically Unavailable Type: Maintenance Duration: 4 hours Affected Components: Horizon View Apr 10, 21:00:00 GMT+0 - Identified - On Friday, April 10th, after 5pm there may be sporadic issues accessing Horizon ([view.pacollege.edu](http://view.pacollege.edu)) while critical application changes are implemented. Although we do not anticipate any actual service interruptions, it is possible there will be instances of instability while all of the components are transitioned over to the new configuration. We are targeting an all-clear of all activities by or before 9pm. Apologies for any interruptions that may occur during this time period. Apr 10, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 11, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Friday, April 10th, after 5pm there may be sporadic issues accessing Horizon ([view.pacollege.edu](http://view.pacollege.edu)) while critical application changes are implemented. Although we do not anticipate any actual service interruptions, it is possible there will be instances of instability while all of the components are transitioned over to the new configuration. We are targeting an all-clear of all activities by or before 9pm. Apologies for any interruptions that may occur during this time period..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 10 Apr 2026 21:00:00 +0000 https://itstatus.sju.edu/maintenance/cmnrm4nri00ak1u1zg0wfugfm https://itstatus.sju.edu/maintenance/cmnrm4nri00ak1u1zg0wfugfm Gmail messages - Delay in sending and receiving Type: Incident Duration: 16 hours and 21 minutes Apr 8, 20:06:07 GMT+0 - Identified - Google is currently experiencing an issue that is affecting Gmail messages that is causing delays in sending/receiving emails. For direct updates, please visit the following Google status website: <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT> Apr 9, 12:27:11 GMT+0 - Resolved - The issue with Gmail has been resolved for all affected users as of Wednesday, 2026-04-08 Google's engineering team identified a potential issue with a noisy neighbor and has successfully mitigated impact. <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT> Type: Incident

Duration: 16 hours and 21 minutes

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>20:06:07</var> GMT+0</small><br><strong>Identified</strong> - Google is currently experiencing an issue that is affecting Gmail messages that is causing delays in sending/receiving emails. For direct updates, please visit the following Google status website: <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>12:27:11</var> GMT+0</small><br><strong>Resolved</strong> - The issue with Gmail has been resolved for all affected users as of Wednesday, 2026-04-08 Google's engineering team identified a potential issue with a noisy neighbor and has successfully mitigated impact. <https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT>.</p> ]]> Wed, 8 Apr 2026 20:06:07 +0000 https://itstatus.sju.edu/incident/cmnqhai4k01xu3y8a10jzi90j https://itstatus.sju.edu/incident/cmnqhai4k01xu3y8a10jzi90j Lancaster Windows Updates Type: Maintenance Duration: 2 hours Affected Components: AccessIT - Lancaster, Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, Faculty/Staff Printing - LL, Printing - Lancaster Location → Mar 20, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 20, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Fri, 20 Mar 2026 02:00:00 +0000 https://itstatus.sju.edu/maintenance/cmmoz4sgs09y06o3wdktj7l6t https://itstatus.sju.edu/maintenance/cmmoz4sgs09y06o3wdktj7l6t Users are experiencing issues with dropped Eduroam connections on Hawk Hill Type: Incident Duration: 1 hour and 18 minutes Affected Components: VPN - HH, WiFi - HH Mar 18, 15:13:48 GMT+0 - Investigating - We are currently investigating this incident. Mar 18, 15:35:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 18, 16:32:16 GMT+0 - Resolved - This incident has been resolved. Temporary fix in place, scheduling a firmware update for potential permanent fix. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>15:13:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>15:35:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>16:32:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Temporary fix in place, scheduling a firmware update for potential permanent fix..</p> ]]> Wed, 18 Mar 2026 15:13:48 +0000 https://itstatus.sju.edu/incident/cmmw6loi50541u1pmlbkxjtwz https://itstatus.sju.edu/incident/cmmw6loi50541u1pmlbkxjtwz Lancaster wireless outage Type: Maintenance Duration: 2 hours Affected Components: WiFi - LL Mar 5, 00:00:00 GMT+0 - Identified - On March 4th at 7PM, the Office of Information Technology will be making a planned change to the wireless technology at our Lancaster location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920. Mar 5, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - On March 4th at 7PM, the Office of Information Technology will be making a planned change to the wireless technology at our Lancaster location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 5 Mar 2026 00:00:00 +0000 https://itstatus.sju.edu/maintenance/cmlkyfawb00k735lhztri1dds https://itstatus.sju.edu/maintenance/cmlkyfawb00k735lhztri1dds University City wireless outage 3/2 Type: Maintenance Duration: 2 hours Affected Components: WiFi - UC Mar 2, 12:00:00 GMT+0 - Identified - On March 2nd at 7AM, the Office of Information Technology will be making a planned change to the wireless technology at our University City location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920. Mar 2, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - On March 2nd at 7AM, the Office of Information Technology will be making a planned change to the wireless technology at our University City location to address a software update. The outage may last up to two hours. We apologize for the service disruption. If you have any questions, please contact the Technology Service Center at 610-660-2920..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 2 Mar 2026 12:00:00 +0000 https://itstatus.sju.edu/maintenance/cmlky0hcu00iz2v0izw9l7b1z https://itstatus.sju.edu/maintenance/cmlky0hcu00iz2v0izw9l7b1z Banner Unavailable Type: Maintenance Duration: 9 hours Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner Jan 31, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 31, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 31, 12:00:00 GMT+0 - Identified - On Saturday, January 31st, Banner will be unavailable from 7am until 4pm while critical application upgrades are installed. Type: Maintenance

Duration: 9 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, January 31st, Banner will be unavailable from 7am until 4pm while critical application upgrades are installed..</p> ]]> Sat, 31 Jan 2026 12:00:00 +0000 https://itstatus.sju.edu/maintenance/cmkmuhlvv01buo3yz0adlv7xv https://itstatus.sju.edu/maintenance/cmkmuhlvv01buo3yz0adlv7xv Verizon wireless network outage Type: Incident Duration: 18 hours and 45 minutes Jan 14, 19:07:25 GMT+0 - Monitoring - Verizon is currently experiencing a network outage affecting voice and data services for some customers. We will update as we learn more information from the provider. Jan 15, 13:52:33 GMT+0 - Resolved - Verizon has restored all services. Type: Incident

Duration: 18 hours and 45 minutes

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:07:25</var> GMT+0</small><br><strong>Monitoring</strong> - Verizon is currently experiencing a network outage affecting voice and data services for some customers. We will update as we learn more information from the provider. .</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>13:52:33</var> GMT+0</small><br><strong>Resolved</strong> - Verizon has restored all services..</p> ]]> Wed, 14 Jan 2026 19:07:25 +0000 https://itstatus.sju.edu/incident/cmkee7gco02k31gzl2ib6j15t https://itstatus.sju.edu/incident/cmkee7gco02k31gzl2ib6j15t Degree Works Unavailable Type: Incident Duration: 6 minutes Affected Components: Degree Works Jan 12, 05:26:19 GMT+0 - Investigating - Degree Works is currently unavailable. We are actively investigating this issue. Jan 12, 05:32:10 GMT+0 - Resolved - The issue affecting Degree Works has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>05:26:19</var> GMT+0</small><br><strong>Investigating</strong> - Degree Works is currently unavailable. We are actively investigating this issue..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>05:32:10</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Degree Works has been resolved..</p> ]]> Mon, 12 Jan 2026 05:26:19 +0000 https://itstatus.sju.edu/incident/cmkapzsi1004q1469gsrdffvt https://itstatus.sju.edu/incident/cmkapzsi1004q1469gsrdffvt Eduroam is unavailable at Lancaster Type: Incident Duration: 5 days, 21 hours and 1 minute Affected Components: WiFi - LL Jan 8, 22:00:38 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 22:43:38 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 23:48:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 14, 19:01:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 21 hours and 1 minute

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:00:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:43:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>23:48:47</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:01:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 22:00:38 +0000 https://itstatus.sju.edu/incident/cmk62f5z800gbufziji722iy3 https://itstatus.sju.edu/incident/cmk62f5z800gbufziji722iy3 Lancaster Location - VDI Desktop Applications Unable to Launch Type: Incident Duration: 4 hours and 50 minutes Affected Components: Horizon View Jan 5, 12:55:08 GMT+0 - Investigating - There is currently an issue with VDI at the Lancaster Location. Although VDI itself is operational, most desktop applications are not able to launch. OIT is actively working to resolve this issue. Jan 5, 17:45:06 GMT+0 - Resolved - This issue is now resolved. All desktop applications should be fully functional within the VDI/Horizon environment for the Lancaster Location. Type: Incident

Duration: 4 hours and 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:55:08</var> GMT+0</small><br><strong>Investigating</strong> - There is currently an issue with VDI at the Lancaster Location. Although VDI itself is operational, most desktop applications are not able to launch. OIT is actively working to resolve this issue..</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>17:45:06</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. All desktop applications should be fully functional within the VDI/Horizon environment for the Lancaster Location..</p> ]]> Mon, 5 Jan 2026 12:55:08 +0000 https://itstatus.sju.edu/incident/cmk15y0sn01cb71gqpot1jp5k https://itstatus.sju.edu/incident/cmk15y0sn01cb71gqpot1jp5k Banner Unavailable Type: Maintenance Duration: 1 hour Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin Dec 27, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 27, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 27, 13:00:00 GMT+0 - Identified - On Saturday, December 27th, Banner and all associated systems will be unavailable from 8am until 9am while critical security updates are installed. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, December 27th, Banner and all associated systems will be unavailable from 8am until 9am while critical security updates are installed..</p> ]]> Sat, 27 Dec 2025 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmix3lt7v01zz2xprotxia56o https://itstatus.sju.edu/maintenance/cmix3lt7v01zz2xprotxia56o Banner Document Management - Images Not Displaying Type: Incident Duration: 1 hour and 25 minutes Affected Components: Banner Document Management System (BDMS) Dec 22, 16:03:09 GMT+0 - Investigating - There is an issue with the BDMS Rendering Service that is preventing images from loading properly. IT is actively working to triage this issue. Dec 22, 17:27:42 GMT+0 - Resolved - The issue affecting Banner Document Management has now been resolved. Images should now be appearing as normal. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>16:03:09</var> GMT+0</small><br><strong>Investigating</strong> - There is an issue with the BDMS Rendering Service that is preventing images from loading properly. IT is actively working to triage this issue..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>17:27:42</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Banner Document Management has now been resolved. Images should now be appearing as normal..</p> ]]> Mon, 22 Dec 2025 16:03:09 +0000 https://itstatus.sju.edu/incident/cmjhchwjj020an706lwewfvnc https://itstatus.sju.edu/incident/cmjhchwjj020an706lwewfvnc Banner Unavailable Type: Maintenance Duration: 3 hours Affected Components: Banner Document Management System (BDMS), Self-Service Banner, Banner 9 Admin Dec 20, 15:00:00 GMT+0 - Identified - On Saturday, December 20th, Banner will be unavailable from 10am until 1pm while critical components are upgraded. Dec 20, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 20, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, December 20th, Banner will be unavailable from 10am until 1pm while critical components are upgraded..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 20 Dec 2025 15:00:00 +0000 https://itstatus.sju.edu/maintenance/cmix3kswf0b3jlcww9xjn7jhw https://itstatus.sju.edu/maintenance/cmix3kswf0b3jlcww9xjn7jhw Degree Works, Cognos, and ODS Unavailable Type: Maintenance Duration: 2 hours Affected Components: Degree Works, SJU Cognos Dec 20, 13:00:00 GMT+0 - Identified - On Saturday, December 20th, the following systems will be unavailable from 8am until 10am while critical security updates are installed: Degree Works Cognos ODS Dec 20, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 20, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, December 20th, the following systems will be unavailable from 8am until 10am while critical security updates are installed: Degree Works Cognos ODS.</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 20 Dec 2025 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmix31g520h1acx0hq9yfy984 https://itstatus.sju.edu/maintenance/cmix31g520h1acx0hq9yfy984 Lancaster Location Server Patching - 12/18/2025 Type: Maintenance Duration: 2 hours Affected Components: Phones - LL, Voicemail - LL, , Horizon View, Colleague, WiFi - LL, Wired Network Connectivity - LL, PA College Portal, Student Printing - LL, HawkPrint - LL, , Faculty/Staff Printing - LL, Printing - Lancaster Location → Network / TV / Phones - Lancaster Location → Dec 19, 03:00:00 GMT+0 - Identified - Hello, We're writing to inform you that as part of required system updates, several servers within the Lancaster Location will be patched and rebooted on Thursday, December 18th between 10pm and 12:00am.During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected)All systems and services will resume normal operations by or before 12:00am on Friday, December 19th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920). Dec 19, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 19, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We're writing to inform you that as part of required system updates, several servers within the Lancaster Location will be patched and rebooted on Thursday, December 18th between 10pm and 12:00am.During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected)All systems and services will resume normal operations by or before 12:00am on Friday, December 19th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920)..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Dec 2025 03:00:00 +0000 https://itstatus.sju.edu/maintenance/cmj7k03h809if129wl1acgpm4 https://itstatus.sju.edu/maintenance/cmj7k03h809if129wl1acgpm4 WebVPN Issues with Banner 9 Administrative Pages Type: Incident Duration: 6 days, 15 hours and 43 minutes Affected Components: Banner 9 Admin Dec 19, 20:11:51 GMT+0 - Identified - IT is still actively working with support to resolve the issues with accessing Banner 9 Administrative Pages using WebVPN. We anticipate a fix to be in place by or before the morning of next Tuesday 12/23.If you have an urgent need to access Banner 9 Administrative Pages before this, please contact the TSC at [610-660-2920](tel:6106602920) for immediate assistance. Dec 23, 13:30:57 GMT+0 - Resolved - The issue affecting WebVPN and Banner 9 Administrative Pages has now been resolved. Dec 16, 21:47:55 GMT+0 - Investigating - There is currently an issue affecting Banner 9 Administrative Pages when accessing over WebVPN ([webvpn.sju.edu](http://webvpn.sju.edu)) that is resulting in a blank white page. OIT is actively working to address this issue. Banner 9 Administrative Pages is otherwise operational over other methods, such as on-prem network connectivity and the FortiClient VPN desktop client. Type: Incident

Duration: 6 days, 15 hours and 43 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>20:11:51</var> GMT+0</small><br><strong>Identified</strong> - IT is still actively working with support to resolve the issues with accessing Banner 9 Administrative Pages using WebVPN. We anticipate a fix to be in place by or before the morning of next Tuesday 12/23.If you have an urgent need to access Banner 9 Administrative Pages before this, please contact the TSC at [610-660-2920](tel:6106602920) for immediate assistance..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>13:30:57</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting WebVPN and Banner 9 Administrative Pages has now been resolved..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:47:55</var> GMT+0</small><br><strong>Investigating</strong> - There is currently an issue affecting Banner 9 Administrative Pages when accessing over WebVPN ([webvpn.sju.edu](http://webvpn.sju.edu)) that is resulting in a blank white page. OIT is actively working to address this issue. Banner 9 Administrative Pages is otherwise operational over other methods, such as on-prem network connectivity and the FortiClient VPN desktop client..</p> ]]> Tue, 16 Dec 2025 21:47:55 +0000 https://itstatus.sju.edu/incident/cmj9465fq00feovej56zrviz0 https://itstatus.sju.edu/incident/cmj9465fq00feovej56zrviz0 View virtual environment - extreme latency Type: Incident Duration: 1 day, 10 hours and 54 minutes Affected Components: Horizon View Dec 8, 03:50:57 GMT+0 - Investigating - The VDI ([view.pacollege.edu](http://view.pacollege.edu)) environment is running slowly. We are investigating a possible network cause for this outage and have engaged third party support. Dec 8, 07:04:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. A failed piece of hardware in our switching infrastructure was replaced. Dec 9, 14:44:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 10 hours and 54 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:50:57</var> GMT+0</small><br><strong>Investigating</strong> - The VDI ([view.pacollege.edu](http://view.pacollege.edu)) environment is running slowly. We are investigating a possible network cause for this outage and have engaged third party support..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>07:04:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. A failed piece of hardware in our switching infrastructure was replaced..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:44:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 8 Dec 2025 03:50:57 +0000 https://itstatus.sju.edu/incident/cmiwm6d010015131eltsw2yyz https://itstatus.sju.edu/incident/cmiwm6d010015131eltsw2yyz VPN is currently unavailable Type: Incident Duration: 57 minutes Affected Components: VPN - UC, VPN - HH Nov 25, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 25, 13:57:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>13:57:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 25 Nov 2025 13:00:00 +0000 https://itstatus.sju.edu/incident/cmien03gv00923knw278yb1vc https://itstatus.sju.edu/incident/cmien03gv00923knw278yb1vc TeamDynamix - Performance Degradation Type: Incident Duration: 7 hours and 54 minutes Affected Components: TeamDynamix Nov 10, 14:48:36 GMT+0 - Identified - We are waiting for TeamDynamix to fix this issue. For more info, please check <https://status.teamdynamix.com/> Nov 10, 22:42:47 GMT+0 - Resolved - Incident resolved TeamDynamix resolved the issue that was causing degraded performance in Work Management, and full service has now been restored. Type: Incident

Duration: 7 hours and 54 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>14:48:36</var> GMT+0</small><br><strong>Identified</strong> - We are waiting for TeamDynamix to fix this issue. For more info, please check <https://status.teamdynamix.com/>.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>22:42:47</var> GMT+0</small><br><strong>Resolved</strong> - Incident resolved TeamDynamix resolved the issue that was causing degraded performance in Work Management, and full service has now been restored. .</p> ]]> Mon, 10 Nov 2025 14:48:36 +0000 https://itstatus.sju.edu/incident/cmht9c8s0007vo6wtdyjh2hvn https://itstatus.sju.edu/incident/cmht9c8s0007vo6wtdyjh2hvn Banner Unavailable - October 4, 2025 Type: Maintenance Duration: 10 hours Affected Components: Banner Document Management System (BDMS), Banner 9 Admin, Self-Service Banner Oct 4, 11:00:00 GMT+0 - Identified - On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database. Oct 4, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 4, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 4 Oct 2025 11:00:00 +0000 https://itstatus.sju.edu/maintenance/cmfvm4v0e009w9gx0aaw1glv6 https://itstatus.sju.edu/maintenance/cmfvm4v0e009w9gx0aaw1glv6 Lancaster Location Server Updates Type: Maintenance Duration: 2 hours Affected Components: Phones - LL, HawkPrint - LL, Faculty/Staff Printing - LL, Student Printing - LL, Horizon View, Colleague, Voicemail - LL, WiFi - LL, Wired Network Connectivity - LL Sep 26, 02:00:00 GMT+0 - Identified - Several servers within the Lancaster Location will be patched and rebooted on Thursday, September 25th between 10pm and 12:00am. During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected) All systems and services will resume normal operations by or before 12:00am on September 26th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920). Sep 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 26, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Several servers within the Lancaster Location will be patched and rebooted on Thursday, September 25th between 10pm and 12:00am. During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected) All systems and services will resume normal operations by or before 12:00am on September 26th. If you have any questions, please contact the Technology Service Center at [610-660-2920](tel:6106602920)..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 26 Sep 2025 02:00:00 +0000 https://itstatus.sju.edu/maintenance/cmfwvxy7v008yykw6wkjelbzz https://itstatus.sju.edu/maintenance/cmfwvxy7v008yykw6wkjelbzz Banner Unavailable - 9/13/2025 Type: Maintenance Duration: 9 hours Affected Components: Self-Service Banner, Banner 9 Admin, Banner Document Management System (BDMS) Sep 13, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 13, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 13, 11:00:00 GMT+0 - Identified - On Saturday, September 13th, Banner will be unavailable from 7am until 4pm while significant application upgrades are installed. Type: Maintenance

Duration: 9 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, September 13th, Banner will be unavailable from 7am until 4pm while significant application upgrades are installed..</p> ]]> Sat, 13 Sep 2025 11:00:00 +0000 https://itstatus.sju.edu/maintenance/cmf5pgb5c001d36utkpknjgp2 https://itstatus.sju.edu/maintenance/cmf5pgb5c001d36utkpknjgp2 Degree Works Unavailable Type: Maintenance Duration: 4 hours Affected Components: Degree Works Sep 7, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 13:00:00 GMT+0 - Identified - **On Sunday, September 9th, the University's Degree Audit system (Degree Works) will be unavailable from 9am until 1pm while critical system upgrades are performed.** Sep 7, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - **On Sunday, September 9th, the University's Degree Audit system (Degree Works) will be unavailable from 9am until 1pm while critical system upgrades are performed.**.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 7 Sep 2025 13:00:00 +0000 https://itstatus.sju.edu/maintenance/cmelm9wyx0001wbm0on2gi9ro https://itstatus.sju.edu/maintenance/cmelm9wyx0001wbm0on2gi9ro