Staff in Alumni Hall (UCity) report data and phone networks unavailable

IT Scheduled Maintenance Calendar

Resolved

Operational

Started 6 months ago Lasted about 6 hours

Affected

Network / TV / Phones

Voicemail

Intercampus Network Connectivity

Wired Network Connectivity

WiFi

Phones

Updates

Resolved
November 27, 2023 at 6:34 PM
Resolved
November 27, 2023 at 6:34 PM
This incident has been resolved.
Monitoring
November 27, 2023 at 12:55 PM
Monitoring
November 27, 2023 at 12:55 PM
We implemented a fix and are currently monitoring the result.
Identified
November 27, 2023 at 12:52 PM
Identified
November 27, 2023 at 12:52 PM
Network Engineering disabled one link between the GH router and the switch in Alumni Hall, since this link appeared unstable over the weekend. Public Safety staff report that the issue is now resolved. We will continue to investigate the root cause and work to restore the redundant link.
Investigating
November 27, 2023 at 12:42 PM
Investigating
November 27, 2023 at 12:42 PM
We are currently investigating this incident. The network team is enroute to the site.