Saint Joseph's University IT Status - Banner Performance Issues and Sporadic Service Unavailability – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Banner Performance Issues and Sporadic Service Unavailability

Resolved
Operational
Started 5 months agoLasted about 2 hours

Affected

Banner / Workday
Banner 9 Admin
Self-Service Banner
Banner Document Management System (BDMS)
Updates
  • Resolved
    Resolved

    The issue affecting the production Banner environment has been fully resolved as of ~10:45am.

  • Identified
    Identified

    Banner and all associated systems are currently unavailable. IT has been actively engaged and working on a resolution.

  • Investigating
    Investigating

    We are currently investigating an issue with the Banner database which is causing performance issues and sporadic unavailability of services.