Saint Joseph's University IT Status - Degraded Wireless Performance at University City – Incident details

We have been monitoring the network and it has been stable since the router replacement on Friday. Issue should now be resolved but we'll keep monitoring.

We have been monitoring the wireless stability at UC for almost 2 hours now without any interruptions. We made multiple changes during this window and it seems a combination of those changes may have resolved the issue. We are going to continue to monitor to make sure that the issue doesn't re-appear.

The Network team is beginning the work to replace the router which support identified to be defective.

After multiple days of trouble shooting wireless issues at UC, Extreme's findings indicated the need to replace the new GH router at UC. They have sent the new router next business day and has arrived. We have scheduled the replacement for 3pm EST on Friday.

Unfortunately, the wireless issue is not resolve after the work yesterday. We are working with our vendors to troubleshoot the issue further.

Upgrade completed, we are going to monitor overnight and tomorrow to see if the issue is resolved.

At approximately 5 p.m. today, March 4, the Office of Information Technology will be making an emergency change to the wireless technology at our University City location to address intermittent wireless connectivity issues. The outage may last up to three hours. We apologize for the service disruption.