Saint Joseph's University IT Status - SJU Mobile - Student Data Issue – Incident details

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SJU Mobile - Student Data Issue

Resolved
Operational
Started 3 months agoLasted about 7 hours
Updates
  • Resolved
    Resolved

    At 2:30 pm, Modo resolved a misconfiguration with our SSO on their end. The N2N integration is now functioning as normal.

  • Investigating
    Investigating

    The N2N integration bringing Banner student data into the SJU Mobile app (Modo) is currently non-functional. Students attempting to view their course, grade, financial aid, and student account data in SJU Mobile currently see an error message when navigating to those screens.

    This is most likely related to the planned upgrade to Modo 4.1 that began last Thursday. N2N has been notified of the outage and asked to investigate and provide an update asap.

    A message is being posted to the app to notify students using the app of the outage.