Saint Joseph's University IT Status - Performance Degradation in Workday User Interface Navigation – Incident details

All systems operational

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Performance Degradation in Workday User Interface Navigation

Resolved
Degraded performance
Started 3 months agoLasted about 4 hours

Affected

Banner / Workday

Degraded performance from 8:59 PM to 12:30 AM

Workday

Degraded performance from 8:59 PM to 12:30 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    from Workday • 04 May 2026 06:23 PM (MDT)

    Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days.

  • Monitoring
    UTC
    Monitoring

    from Workday • 04 May 2026 05:52 PM (MDT)

    The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time.

    Thank you again for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of increased load times and intermittent delays navigating the Workday UI. Some users may experience latency or find that pages are slow to respond when navigating between pages or menus.

    What this means for you:

    • You may see a loading page or spinning wheel for longer than usual.

    • Clicking on navigation links may take longer to resolve.

    • Data within dashboards may take longer to populate.

    We apologize for the impact this has on your business and will provide additional updates to the community alert here https://community.workday.com/alerts/customer/1244007 as soon as they become available.