Saint Joseph's University IT Status - Notice history

Horizon View experiencing major outage

IT Scheduled Maintenance Calendar

Notice history

Dec 2025

View virtual environment - extreme latency
  • Investigating
    Investigating

    The VDI (view.pacollege.edu) environment is running slowly. We are investigating a possible network cause for this outage and have engaged third party support.

Nov 2025

VPN is currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

TeamDynamix - Performance Degradation
  • Resolved
    Resolved

    Incident resolved

    TeamDynamix resolved the issue that was causing degraded performance in Work Management, and full service has now been restored.

  • Identified
    Identified

    We are waiting for TeamDynamix to fix this issue. For more info, please check https://status.teamdynamix.com/

DegreeWorks not generating audits
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025

Canvas, Panopto, Qualtrics, Asset Essentials and more are down due to AWS outage.
  • Resolved
    Resolved

    Amazon is still actively working on a resolution. Their health status of this issue can be found at https://health.aws.amazon.com/health/status

    Oct 20 11:43 AM Amazon has narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations.

  • Identified
    Identified

    Amazon Web Services (AWS) has confirmed that multiple AWS services experienced network connectivity issues in the US-EAST-1 Region.

Hawk Hill - internet connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Network Engineering has identified some ports in our core switches that are experiencing brief outages, and made a change to balance traffic away from them. We are now monitoring to confirm stability.

  • Investigating
    Investigating

    The campus community has experienced 5 brief outages of a few seconds each today. During the outages, clients were disconnected from VPN and zoom meetings, and had to reconnect. We are currently investigating this incident with the service provider, Comcast.

Banner Unavailable - October 4, 2025
  • Completed
    October 04, 2025 at 9:00 PM
    Completed
    October 04, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 04, 2025 at 11:00 AM
    In progress
    October 04, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 04, 2025 at 11:00 AM
    Planned
    October 04, 2025 at 11:00 AM

    On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database.

Oct 2025 to Dec 2025

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