Saint Joseph's University IT Status - Hawk Hill - internet connectivity – Incident details

All systems operational

IT Scheduled Maintenance Calendar

Hawk Hill - internet connectivity

Resolved
Degraded performance
Started 2 months agoLasted 11 days

Affected

Network / TV / Phones

Degraded performance from 6:56 PM to 1:17 PM, Operational from 1:17 PM to 7:53 PM

Network / TV / Phones - Hawk Hill

Degraded performance from 6:56 PM to 1:17 PM, Operational from 1:17 PM to 7:53 PM

WiFi - HH

Degraded performance from 6:56 PM to 1:17 PM, Operational from 1:17 PM to 7:53 PM

Wired Network Connectivity - HH

Degraded performance from 6:56 PM to 1:17 PM, Operational from 1:17 PM to 7:53 PM

VPN - HH

Degraded performance from 6:56 PM to 1:17 PM, Operational from 1:17 PM to 7:53 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Network Engineering has identified some ports in our core switches that are experiencing brief outages, and made a change to balance traffic away from them. We are now monitoring to confirm stability.

  • Investigating
    Investigating

    The campus community has experienced 5 brief outages of a few seconds each today. During the outages, clients were disconnected from VPN and zoom meetings, and had to reconnect. We are currently investigating this incident with the service provider, Comcast.