Saint Joseph's University IT Status - Starfish - Degraded Performance – Incident details

Starfish experiencing degraded performance

IT Scheduled Maintenance Calendar

Starfish - Degraded Performance

Identified
Degraded performance
Started about 4 hours ago

Affected

Academic Tools

Major outage from 3:30 PM to 6:58 PM, Degraded performance from 6:58 PM to 12:00 AM

Starfish

Major outage from 3:30 PM to 6:58 PM, Degraded performance from 6:58 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    From Starfish Support: Our team continues to work on a resolution to this issue. While the Starfish site may be accessible for some but remains very slow. The engineering team is continuing to work on stabilizing the site for all users.

  • Investigating
    UTC
    Investigating

    From the vendor: We are aware of the current issue impacting access to Starfish, and our Engineering team is actively working toward a resolution as quickly as possible.

    We sincerely apologize for the inconvenience and appreciate your patience while we work to restore functionality.

    We will provide updates as more information becomes available.