Saint Joseph's University IT Status - Notice history

All systems operational

IT Scheduled Maintenance Calendar

Notice history

Oct 2025

Canvas, Panopto, Qualtrics, Asset Essentials and more are down due to AWS outage.
  • Resolved
    Resolved

    Amazon is still actively working on a resolution. Their health status of this issue can be found at https://health.aws.amazon.com/health/status

    Oct 20 11:43 AM Amazon has narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations.

  • Identified
    Identified

    Amazon Web Services (AWS) has confirmed that multiple AWS services experienced network connectivity issues in the US-EAST-1 Region.

Hawk Hill - internet connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Network Engineering has identified some ports in our core switches that are experiencing brief outages, and made a change to balance traffic away from them. We are now monitoring to confirm stability.

  • Investigating
    Investigating

    The campus community has experienced 5 brief outages of a few seconds each today. During the outages, clients were disconnected from VPN and zoom meetings, and had to reconnect. We are currently investigating this incident with the service provider, Comcast.

Banner Unavailable - October 4, 2025
  • Completed
    October 04, 2025 at 9:00 PM
    Completed
    October 04, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 04, 2025 at 11:00 AM
    In progress
    October 04, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 04, 2025 at 11:00 AM
    Planned
    October 04, 2025 at 11:00 AM

    On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database.

Sep 2025

Lancaster Location Server Updates
  • Completed
    September 26, 2025 at 4:00 AM
    Completed
    September 26, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    September 26, 2025 at 2:00 AM
    In progress
    September 26, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    September 26, 2025 at 2:00 AM
    Planned
    September 26, 2025 at 2:00 AM

    Several servers within the Lancaster Location will be patched and rebooted on Thursday, September 25th between 10pm and 12:00am. During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected) All systems and services will resume normal operations by or before 12:00am on September 26th. If you have any questions, please contact the Technology Service Center at 610-660-2920.

Banner Unavailable - 9/13/2025
  • Completed
    September 13, 2025 at 8:00 PM
    Completed
    September 13, 2025 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    September 13, 2025 at 11:00 AM
    In progress
    September 13, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    September 13, 2025 at 11:00 AM
    Planned
    September 13, 2025 at 11:00 AM

    On Saturday, September 13th, Banner will be unavailable from 7am until 4pm while significant application upgrades are installed.

Degree Works Unavailable
  • Completed
    September 07, 2025 at 5:00 PM
    Completed
    September 07, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    September 07, 2025 at 1:00 PM
    In progress
    September 07, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    September 07, 2025 at 1:00 PM
    Planned
    September 07, 2025 at 1:00 PM

    On Sunday, September 9th, the University's Degree Audit system (Degree Works) will be unavailable from 9am until 1pm while critical system upgrades are performed.

Hawk Hill - no internet access
  • Resolved
    Resolved

    Services were restored at approximately 11:15 AM.

  • Identified
    Identified

    The issue is resolved and we are working to identify the root cause.

  • Investigating
    Investigating

    Wired and wireless networks are no longer able to access the internet from Hawk Hill. We are currently investigating this incident.

Aug 2025

Wireless in Sister Thea Bowman Hall
  • Resolved
    Resolved

    We installed additional wireless APs throughout the building to improve coverage. Additional tuning has been completed. This incident is now resolved.

  • Monitoring
    Monitoring

    We've made several changes to improve Wi-Fi availability in Sr. Thea Bowman, but performance issues are still being observed. We are actively monitoring. Further review and optimization are scheduled.

  • Investigating
    Investigating

    We are aware of intermittent wireless connectivity issues throughout the Sister Thea Bowman Residence Hall. Our team is currently investigating the issue and working on a resolution. We appreciate your patience.

Lancaster Location - IT Outage
  • Completed
    August 16, 2025 at 4:00 PM
    Completed
    August 16, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 16, 2025 at 12:00 PM
    In progress
    August 16, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    August 16, 2025 at 12:00 PM
    Planned
    August 16, 2025 at 12:00 PM

    On Saturday, August 16th, OIT will be performing critical upgrades to the primary data center at the Lancaster Location.
    Nearly all IT systems and services at the Lancaster Location will be unavailable on Saturday, August 16th from 8am until 12pm. Affected services includes:
    Virtual Desktops
    Authentication
    Wireless
    Phones (except for emergency/blue-light and elevator call buttons)
    Cameras
    Changes to building access

Touchnet Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are currently investigating this incident. It is affecting parking decal citations and library loans.
Cognos Unavailable
  • Resolved
    Resolved

    This incident has been resolved. Cognos is now back up and running.

  • Investigating
    Investigating

    Cognos is currently unavailable, we are actively investigating this issue.

Cognos Unavailable
  • Completed
    August 11, 2025 at 7:04 PM
    Completed
    August 11, 2025 at 7:04 PM
    Maintenance has completed successfully.
  • Planned
    August 05, 2025 at 12:00 AM
    Planned
    August 05, 2025 at 12:00 AM

    Cognos will be unavailable on Monday, August 4th from 8pm until 10pm while the underlying servers are migrated to new hosts.

Aug 2025 to Oct 2025

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