Saint Joseph's University IT Status - Notice history

All systems operational

IT Scheduled Maintenance Calendar

Notice history

Dec 2024

Banner - Authentication Outage
Scheduled for December 30, 2024 at 3:00 PM – 5:00 PM about 2 hours
  • Planned
    December 30, 2024 at 3:00 PM
    Planned
    December 30, 2024 at 3:00 PM

    On Monday, December 30th, several Banner components will be sporadically unavailable between 10am and 12noon while security updates are implemented. Some users may experience login issues for 10-15 minutes during this window while accessing the following Banner websites:

    Banner 9 Administrative Pages
    Banner 9 Student Self Service
    Banner 9 Faculty Self Service
    Banner 9 General Self Service
    Banner 9 Student Registration Self Service

    No other components of Banner will be impacted.

Banner Unavailable
  • Completed
    December 09, 2024 at 8:23 PM
    Completed
    December 09, 2024 at 8:23 PM
    Maintenance has completed successfully.
  • In progress
    December 08, 2024 at 3:00 AM
    In progress
    December 08, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    December 08, 2024 at 3:00 AM
    Planned
    December 08, 2024 at 3:00 AM

    Banner and all associated systems will be unavailable on Saturday December 7th from 10pm until Sunday December 8th at 2am.

Degree Works Unavailable
  • Completed
    December 09, 2024 at 8:22 PM
    Completed
    December 09, 2024 at 8:22 PM
    Maintenance has completed successfully.
  • In progress
    December 07, 2024 at 2:00 PM
    In progress
    December 07, 2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    December 07, 2024 at 2:00 PM
    Planned
    December 07, 2024 at 2:00 PM

    Degree Works will be unavailable on Sunday December 7th from 9am until 1pm while application upgrades are installed.

Degree Works, Cognos, and ODS Unavailable
  • Completed
    December 01, 2024 at 7:00 AM
    Completed
    December 01, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    December 01, 2024 at 3:00 AM
    In progress
    December 01, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    December 01, 2024 at 3:00 AM
    Planned
    December 01, 2024 at 3:00 AM

    Degreeworks, Cognos, and ODS production Oracle databases will be down for quarterly patching on November 30th from 10:00 PM to 2:00 AM

Nov 2024

Windows Devices - Performance Issues
  • Update
    Update

    The issue affecting some SJU-issued Windows devices was identified yesterday early afternoon and a fix was implemented.

  • Resolved
    Resolved

    The Office of Information Technology (OIT) is aware of an issue affecting a subset of SJU-provided Windows devices. Users affected by this issue may see applications freeze, become non-responsive, experience Zoom crashing, the device overheating, and other behaviors that cause slow performance. OIT is actively investigating this issue and working on a fix.

Some users may be encountering 500 page errors in Canvas
  • Resolved
    Resolved

    A fix has been implemented and we are monitoring the results.Nov 22, 10:20 MST

  • Investigating
    Investigating
    We are currently investigating this incident.
Panopto Outage
  • Resolved
    Resolved

    This incident has been resolved.

    The source of the outage has been mitigated.  Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    All Panopto functions are currently down.

Banner Unavailable
  • Completed
    November 16, 2024 at 4:00 PM
    Completed
    November 16, 2024 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    November 16, 2024 at 10:00 AM
    In progress
    November 16, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    November 16, 2024 at 10:00 AM
    Planned
    November 16, 2024 at 10:00 AM

    Banner and all associated systems will be unavailable on Saturday, November 16th from 5am until 11am while Lancaster Colleague data is loaded.

Mandeville 2nd Floor VoIP Outage
  • Resolved
    Resolved

    We are currently experiencing some Voice over IP phone outages in the second floor of Mandeville. We will need to replace the network switch servicing these devices.

Oct 2024

Lancaster Portal (my.pacollege.edu) maintenance
  • Completed
    October 28, 2024 at 12:30 AM
    Completed
    October 28, 2024 at 12:30 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2024 at 11:00 PM
    In progress
    October 27, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    October 27, 2024 at 11:00 PM
    Planned
    October 27, 2024 at 11:00 PM

    The Lancaster Location's portal (my.pacollege.edu) will be unavailable on Sunday, October 27th from 7pm until 8:30pm while critical security patches are installed.

Hawk Hill - Student Printing and Mobileprint unavailable
  • Completed
    October 25, 2024 at 10:00 PM
    Completed
    October 25, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    October 25, 2024 at 9:00 PM
    In progress
    October 25, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    October 25, 2024 at 9:00 PM
    Planned
    October 25, 2024 at 9:00 PM

    Student Printing and Mobileprint functionality will be unavailable on the Hawk Hill campus on Friday, October 25th from 5pm to 6pm while application upgrades are installed.

Comcast Campus TV Outage
  • Resolved
    Resolved

    Comcast engineers are working to fix the issue(s).

Hawk Hill Network Interruptions
  • Completed
    October 24, 2024 at 4:06 PM
    Completed
    October 24, 2024 at 4:06 PM
    Maintenance has completed successfully.
  • In progress
    October 14, 2024 at 11:00 AM
    In progress
    October 14, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 14, 2024 at 11:00 AM
    Planned
    October 14, 2024 at 11:00 AM

    On Monday, October 14th, there will be critical network changes performed at the Hawk Hill campus that will briefly interrupt some network connectivity at 7am. While every effort will be made to complete the work before 9am, additional work may be done throughout the day causing brief interruptions.

Lancaster Network Switch Replacements - Oct 12-15
  • Completed
    October 15, 2024 at 10:00 PM
    Completed
    October 15, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    October 12, 2024 at 12:00 PM
    In progress
    October 12, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    October 12, 2024 at 12:00 PM
    Planned
    October 12, 2024 at 12:00 PM

    We are planning for a scheduled maintenance over Fall break beginning Saturday, October 12th through 6pm on Tuesday, October 15th. This involves replacing network switches, which will cause localized outages lasting up to 2 hours as old equipment is powered off, removed, and replaced.

    Please note that during these outages, the following services will be temporarily unavailable:

    • Wired and wireless network connections

    • Network Printing

    • Digital Displays

    • Audio/video services

    • Voice services

    We understand that some spaces will be in use for faculty professional development during this period. OIT is gathering information on these activities and will coordinate the outage schedule to minimize disruptions to these events.

Oct 2024 to Dec 2024

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