Saint Joseph's University IT Status - Notice history

Starfish experiencing major outage

IT Scheduled Maintenance Calendar

Major outage

Panopto - Operational

SJU Canvas - Operational

Zoom - Operational

Starfish - Major outage

Degree Works - Operational

Slate - Operational

Qualtrics - Operational

EZ-Borrow - Operational

EZ-Proxy - Operational

Operational

Instructure Hosting Provider - Canvas - Operational

Technolutions Hosting Provider - Slate - Operational

Third Party: Respondus → LockDown Browser - Operational

Notice history

View current status

Oct 2026

Starfish - Degraded Performance
InvestigatingDegraded performance
  • Investigating
    UTC
    Investigating

    From the vendor: We are aware of the current issue impacting access to Starfish, and our Engineering team is actively working toward a resolution as quickly as possible.

    We sincerely apologize for the inconvenience and appreciate your patience while we work to restore functionality.

    We will provide updates as more information becomes available.

Lancaster - Wireless Connectivity Issues
ResolvedMajor outage19 hours 26 minutes
  • Resolved
    UTC
    Resolved

    The issue that was affecting wireless at Lancaster and Hawk Hill was resolved on 10/19 around ~2:15pm and continues to be stable.

  • Monitoring
    UTC
    Monitoring

    The issue affecting wireless at Lancaster and Hawk Hill is resolved. We will continue to monitor the situation and identify the underlying root cause of the disruption.

  • Update
    UTC
    Update

    This issue is also affecting the Hawk Hill Location. IT is continuing to investigate.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting wireless at the Lancaster Location. IT is actively working to troubleshoot this issue.

Banner Document Management System (Niner.sju.edu) is unavailable
ResolvedMajor outage15 hours 42 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

OCT17
Banner Document Management System - Unavailable
CompletedMaintenance12 hours
  • Completed
    October 18, 2026 at 12:00 AMUTC
    Completed
    October 18, 2026 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 17, 2026 at 12:00 PMUTC
    In progress
    October 17, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 09, 2026 at 8:59 PMUTC
    Planned
    October 09, 2026 at 8:59 PMUTC

    The Banner Document Management System (BDMS) will be unavailable on Saturday October 17th from 8am until 8pm while critical application upgrades are installed.

OCT10
Cognos Unavailable
CompletedMaintenance12 hours
  • Completed
    October 11, 2026 at 1:00 AMUTC
    Completed
    October 11, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 10, 2026 at 1:00 PMUTC
    In progress
    October 10, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 01, 2026 at 3:58 PMUTC
    Planned
    October 01, 2026 at 3:58 PMUTC

    Cognos will be unavailable on Saturday, October 10th from 9am until 9pm while major application upgrades are installed.

Sep 2026

Lancaster - Printing partial outage
ResolvedPartial outage21 hours 21 minutes
  • Resolved
    UTC
    Resolved

    The issue affecting specific HawkPrint devices at the Lancaster Location has been fully resolved.

  • Identified
    UTC
    Identified

    There is an issue affecting several multi-function printers (HawkPrint) at the Lancaster Location. As a temporary workaround, please use HawkPrint printers at the following suites/wings:

    1062

    1250

    1589

    1699

    2700

    IT is actively working to address this issue, and will provide an update by end of day tomorrow, October 1st, 2026.

SEP5
Self-Service Banner Unavailable
CompletedMaintenance3 hours
  • Completed
    September 05, 2026 at 4:00 PMUTC
    Completed
    September 05, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 05, 2026 at 1:00 PMUTC
    In progress
    September 05, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 02, 2026 at 12:57 PMUTC
    Planned
    September 02, 2026 at 12:57 PMUTC

    On Sunday, September 5th, Self-Service Banner will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed. Banner 9 Administrative Pages and Banner Document Management will NOT be affected by this outage.

Network outage - Ashwood, Moore, Townhouses
ResolvedPartial outage1 hour 49 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Network Engineering staff were able to bring a network switch back online in Moore to resolve the issue there and in Ashwood and Alumni Halls (Hawk Hill). The Townhouses are still offline due to athepower outage.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2026

Lancaster SVSI System is Offline
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    The SVSI outage is tentatively resolved. We had been running on the secondary SVSI server for more than a year, and we were able to bring the old primary SVSI server back online to manage the AV over IP switching.

Workday landing page error
ResolvedDegraded performance8 hours 23 minutes
  • Resolved
    UTC
    Resolved

    Workday has resolved all issues and is fully operational.

  • Monitoring
    UTC
    Monitoring

    Workday has implemented fixes and continues to monitor for any continued issues.

  • Investigating
    UTC
    Investigating

    The landing page when logging into Workday is unavailable. Navigation and search continues to work properly. The issue has been reported to Workday.

    Latest update from Workday:

    The main issue is actively affecting the data center, and our teams are treating this with the highest priority. Restoring core operations is our main focus, and we are dedicating all necessary resources to resolve it as quickly as possible. Thank you for your continued patience.

Issues with SMS Multifactor Authentication
ResolvedPartial outage121 hours 53 minutes
  • Resolved
    UTC
    Resolved

    The issue affecting SMS as part of Multifactor Authentication has been resolved.

  • Monitoring
    UTC
    Monitoring

    Microsoft has identified the issue affecting SMS as part of Multifactor Authentication, and have implemented a fix. The resolution may take an additional hour to propagate.

    IT is continuing to monitor the situation.

  • Update
    UTC
    Update

    We are continuing to engage Microsoft for a resolution to this problem. If you are unable to authenticate, please contact the Technology Service Center at 610-660-2920 or submit a request through our service catalog at https://sju.teamdynamix.com/TDClient/1942/Portal/Requests/Service/9824/Account-Issues to report the issue.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting SMS as part of Multifactor Authentication. IT is actively working on a resolution.

Lancaster Location - HawkGuest unavailable
ResolvedPartial outage1 hour 7 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved and users should be able to connect to Lancaster Hawk Guest wifi.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting wireless (Hawk Guest) at the Lancaster Location. IT is engaged with the vendor and actively troubleshooting.

Workday experiencing intermittent service interruption
ResolvedDegraded performance5 hours 37 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Update from Workday:

    We have resolved the networking issue and are now working to fully restore all application services. We will provide another update by 3:30 PM PT.

  • Identified
    UTC
    Identified

    Update from Workday:

    We are actively working with our network hardware vendor to triage the cause of the network issue. We are currently working to disable a specific hardware module within a specific network switch that we anticipate will resolve the issue. We will provide another update on our community alert page here https://community.workday.com/alerts/customer/1248030 by 3:00 PM PT if not sooner.

  • Update
    UTC
    Update

    Update from Workday:

    We are currently investigating a network issue within our infrastructure that is causing intermittent connectivity issues. Our next update will be at 2:30 PM PT on our community alert page https://community.workday.com/alerts/customer/1248030

    We apologize for the disruption.

  • Investigating
    UTC
    Investigating

    Users may experience issues when trying to access Workday. From Workday Support:

    Please be advised that we are currently experiencing an intermittent service interruption to Workday Production tenants in our WD1 Data Center. Users may see Internal Server Error messages when attempting to access Workday. We are actively working to resolve this issue and will provide another update by 2:00 PM PT

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