Saint Joseph's University IT Status - Notice history

Banner 9 Admin experiencing partial outage

IT Scheduled Maintenance Calendar

Notice history

Dec 2025

Banner Unavailable
Scheduled for December 27, 2025 at 1:00 PM – 2:00 PM about 1 hour
  • Planned
    December 27, 2025 at 1:00 PM
    Planned
    December 27, 2025 at 1:00 PM

    On Saturday, December 27th, Banner and all associated systems will be unavailable from 8am until 9am while critical security updates are installed.

Banner Unavailable
Scheduled for December 20, 2025 at 3:00 PM – 6:00 PM about 3 hours
  • Planned
    December 20, 2025 at 3:00 PM
    Planned
    December 20, 2025 at 3:00 PM

    On Saturday, December 20th, Banner will be unavailable from 10am until 1pm while critical components are upgraded.

Degree Works, Cognos, and ODS Unavailable
Scheduled for December 20, 2025 at 1:00 PM – 3:00 PM about 2 hours
  • Planned
    December 20, 2025 at 1:00 PM
    Planned
    December 20, 2025 at 1:00 PM

    On Saturday, December 20th, the following systems will be unavailable from 8am until 10am while critical security updates are installed:

    Degree Works

    Cognos

    ODS

Lancaster Location Server Patching - 12/18/2025
Scheduled for December 19, 2025 at 3:00 AM – 5:00 AM about 2 hours
  • Planned
    December 19, 2025 at 3:00 AM
    Planned
    December 19, 2025 at 3:00 AM

    Hello,

    We're writing to inform you that as part of required system updates, several servers within the Lancaster Location will be patched and rebooted on Thursday, December 18th between 10pm and 12:00am.During this brief maintenance window, certain services within the Lancaster Location may be unavailable, which includes Virtual Desktops and Changes to Building Access (all existing physical swipe access will NOT be affected)All systems and services will resume normal operations by or before 12:00am on Friday, December 19th. If you have any questions, please contact the Technology Service Center at 610-660-2920.

WebVPN Issues with Banner 9 Administrative Pages
  • Investigating
    Investigating

    There is currently an issue affecting Banner 9 Administrative Pages when accessing over WebVPN (webvpn.sju.edu) that is resulting in a blank white page. OIT is actively working to address this issue.

    Banner 9 Administrative Pages is otherwise operational over other methods, such as on-prem network connectivity and the FortiClient VPN desktop client.

Nov 2025

VPN is currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

TeamDynamix - Performance Degradation
  • Resolved
    Resolved

    Incident resolved

    TeamDynamix resolved the issue that was causing degraded performance in Work Management, and full service has now been restored.

  • Identified
    Identified

    We are waiting for TeamDynamix to fix this issue. For more info, please check https://status.teamdynamix.com/

DegreeWorks not generating audits
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025

Canvas, Panopto, Qualtrics, Asset Essentials and more are down due to AWS outage.
  • Resolved
    Resolved

    Amazon is still actively working on a resolution. Their health status of this issue can be found at https://health.aws.amazon.com/health/status

    Oct 20 11:43 AM Amazon has narrowed down the source of the network connectivity issues that impacted AWS Services. The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers. We are throttling requests for new EC2 instance launches to aid recovery and actively working on mitigations.

  • Identified
    Identified

    Amazon Web Services (AWS) has confirmed that multiple AWS services experienced network connectivity issues in the US-EAST-1 Region.

Hawk Hill - internet connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Network Engineering has identified some ports in our core switches that are experiencing brief outages, and made a change to balance traffic away from them. We are now monitoring to confirm stability.

  • Investigating
    Investigating

    The campus community has experienced 5 brief outages of a few seconds each today. During the outages, clients were disconnected from VPN and zoom meetings, and had to reconnect. We are currently investigating this incident with the service provider, Comcast.

Banner Unavailable - October 4, 2025
  • Completed
    October 04, 2025 at 9:00 PM
    Completed
    October 04, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 04, 2025 at 11:00 AM
    In progress
    October 04, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 04, 2025 at 11:00 AM
    Planned
    October 04, 2025 at 11:00 AM

    On Saturday, October 4th, Banner will be fully unavailable from 7am until 5pm while critical data is loaded into the database.

Oct 2025 to Dec 2025

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