Saint Joseph's University IT Status - Notice history

Instructure, the vendor that provides our Canvas learning management system, announced at the end of last week that Canvas was available for use. To support end-of-term grading, we restored access for faculty on Friday. After reviewing potential ongoing cybersecurity risks and closely monitoring the system throughout the weekend, we are now restoring access to Canvas for all students.

Please continue to use caution and avoid interacting with any links, messages, or content that may be posted by threat actors or appear suspicious. Please refer to our phishing best practices.

We are deeply grateful to our entire community for your patience and understanding as we navigate this complex and understandably frustrating situation.

We will continue to coordinate with Instructure and monitor the situation and our Canvas environment. For any questions or concerns, please contact the Technology Service Center at 610-660-2920 or join our open Coffee and Answers Zoom session.

Canvas Outage Update: Instructure’s Canvas platform will remain unavailable to students through early next week. Please refer to the communication sent on Friday, May 8 for additional guidance.

The University is navigating an ongoing national security incident involving Canvas, our learning management system, and its parent company, Instructure.

We are closely monitoring the situation and have taken steps to restrict access to Canvas as progress is made in bringing it back online. Taking Canvas offline is a precautionary measure. 

A communication will be issued with further instructions as soon as possible.  

We understand this is disruptive, especially at this point in the semester. Thank you for your patience as we prioritize the safety and security of our community.

This incident has been resolved.

from Workday • 04 May 2026 06:23 PM (MDT)

Service has been restored and we will continue to monitor for stability. We can confirm this issue did not impact integrations or scheduled background processes. We apologize for the disruption this has caused your business, and thank you for your patience. We understand the mission critical nature of our service in supporting your business and sincerely apologize for the challenges this has caused/is causing. We will be conducting a Root Cause Analysis (RCA) and will make that available on the Alert within 10 days.

from Workday • 04 May 2026 05:52 PM (MDT)

The fix is progressing, however we are experiencing some minor delays and we estimate that it will be completed by 5:15 PM Pacific Time.

Thank you again for your patience.