Saint Joseph's University IT Status - Notice history

Experiencing minor outage

IT Scheduled Maintenance Calendar

Notice history

Aug 2026

Issues with SMS Multifactor Authentication
  • Monitoring
    UTC
    Monitoring

    Microsoft has identified the issue affecting SMS as part of Multifactor Authentication, and have implemented a fix. The resolution may take an additional hour to propagate.

    IT is continuing to monitor the situation.

  • Update
    UTC
    Update

    We are continuing to engage Microsoft for a resolution to this problem. If you are unable to authenticate, please contact the Technology Service Center at 610-660-2920 or submit a request through our service catalog at https://sju.teamdynamix.com/TDClient/1942/Portal/Requests/Service/9824/Account-Issues to report the issue.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting SMS as part of Multifactor Authentication. IT is actively working on a resolution.

Lancaster Location - HawkGuest unavailable
  • Resolved
    UTC
    Resolved

    The issue has been resolved and users should be able to connect to Lancaster Hawk Guest wifi.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting wireless (Hawk Guest) at the Lancaster Location. IT is engaged with the vendor and actively troubleshooting.

Workday experiencing intermittent service interruption
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Update from Workday:

    We have resolved the networking issue and are now working to fully restore all application services. We will provide another update by 3:30 PM PT.

  • Identified
    UTC
    Identified

    Update from Workday:

    We are actively working with our network hardware vendor to triage the cause of the network issue. We are currently working to disable a specific hardware module within a specific network switch that we anticipate will resolve the issue. We will provide another update on our community alert page here https://community.workday.com/alerts/customer/1248030 by 3:00 PM PT if not sooner.

  • Update
    UTC
    Update

    Update from Workday:

    We are currently investigating a network issue within our infrastructure that is causing intermittent connectivity issues. Our next update will be at 2:30 PM PT on our community alert page https://community.workday.com/alerts/customer/1248030

    We apologize for the disruption.

  • Investigating
    UTC
    Investigating

    Users may experience issues when trying to access Workday. From Workday Support:

    Please be advised that we are currently experiencing an intermittent service interruption to Workday Production tenants in our WD1 Data Center. Users may see Internal Server Error messages when attempting to access Workday. We are actively working to resolve this issue and will provide another update by 2:00 PM PT

Parking Decal Site Outage
  • Resolved
    UTC
    Resolved

    The issue with the Parking Decal site has been resolved, and the site is once again open for decal purchases.

Banner Unavailable
  • Completed
    August 09, 2026 at 5:00 PMUTC
    Completed
    August 09, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 09, 2026 at 1:00 PMUTC
    In progress
    August 09, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 29, 2026 at 12:07 PMUTC
    Planned
    July 29, 2026 at 12:07 PMUTC

    On Sunday, August 9th, Banner and all associated systems will be unavailable from 9:00 am until 1:00 pm while critical application upgrades are installed.

Jul 2026

Student printing will be down for maintenance
  • Completed
    July 23, 2026 at 11:16 PMUTC
    Completed
    July 23, 2026 at 11:16 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 23, 2026 at 3:00 PMUTC
    In progress
    July 23, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 22, 2026 at 9:27 PMUTC
    Planned
    July 22, 2026 at 9:27 PMUTC

    Our student print environment will be under maintenance Thursday, July 23rd beginning at 11am, which will impact all 3 campuses. Students will not be able to print during this time.

Banner Document Management System - Unavailable
  • Completed
    July 18, 2026 at 1:00 PMUTC
    Completed
    July 18, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 18, 2026 at 11:00 AMUTC
    In progress
    July 18, 2026 at 11:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 09, 2026 at 8:44 PMUTC
    Planned
    July 09, 2026 at 8:44 PMUTC

    The University's Document Management System (BDMS) will be unavailable on Saturday July 18th from 7am until 9am while critical security updates are installed.

Hawk Hill phones - Lower Merion campus
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We've rebooted the services and phones should be fully operational. We are still validating all connected systems.

  • Identified
    UTC
    Identified

    Our legacy phone system is currently experiencing technical difficulties. To resolve these issues, a temporary 15-minute phone outage will occur today at 3:45 PM.

Cognos Unavailable
  • Completed
    July 11, 2026 at 5:00 PMUTC
    Completed
    July 11, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 11, 2026 at 1:00 PMUTC
    In progress
    July 11, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 01, 2026 at 9:35 PMUTC
    Planned
    July 01, 2026 at 9:35 PMUTC

    The University's reporting and analytics platform (Cognos) will be unavailable on Saturday July 11th from 9am until 1pm while critical infrastructure upgrades are performed.

Horizon View virtual desktops, wired and wireless LAN at Lancaster unavailable
  • Resolved
    UTC
    Resolved

    The power outage at Lancaster has been resolved. All IT systems and services for Lancaster are fully online and operational.

  • Identified
    UTC
    Identified

    The Lancaster location is currently experiencing power and IT network issues due to a regional power outage. This affects the Horizon virtual desktop environment as well as on-campus network connectivity.

Jun 2026

Lancaster Eduroam: Unable to connect to Eduroam
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted.

    While we work toward a resolution, please use the HawkGuest network or a wired network connection.

Lancaster Eduroam: Unable to connect to Eduroam
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result. Eduroam should be functional again at the Lancaster Location.

  • Investigating
    UTC
    Investigating

    The Office of Information Technology (OIT) is actively addressing a connectivity issue involving new connections to the Eduroam wireless network. Devices that are already connected to Eduroam and wired devices should not be impacted.

    While we work toward a resolution, please use the HawkGuest network or a wired network connection.

Wireless and Wired Network Connectivity - Intermittent Disruptions
  • Completed
    June 27, 2026 at 8:46 PMUTC
    Completed
    June 27, 2026 at 8:46 PMUTC

    The network configuration changes have been completed successfully. We will continue to monitor health of all critical systems and services throughout the weekend.

    If you have any questions or encounter any issues please contact the Technology Service Center at 610-660-2920.

  • In progress
    June 26, 2026 at 10:00 PMUTC
    In progress
    June 26, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 19, 2026 at 1:11 PMUTC
    Planned
    June 19, 2026 at 1:11 PMUTC

    On Friday, June 26th, after 6pm there may be intermittent network connectivity issues while critical network configuration changes are implemented. This work may continue through June 28th.

Monitoring: Lancaster ISP, 1 of 2 connections, outage due to fire
  • Resolved
    UTC
    Resolved

    ISP has completed the fiber repair work and closed the incident. SJU cloudflare shows healthy ISP load balancing. Closing this incident.

  • Update
    UTC
    Update

    Continuing to monitor, and waiting for next ISP update. Last update " Uniti Optical NOC reports that SSP Splicers are are on site and working towards clearing the issue, no ETR yet.". There are 440 connections affected as part of the fire/incident. Still operating on Comcast connection.

  • Update
    UTC
    Update

    Continuing to monitor the situation: Power company is working on replacing transformer and restoring power. Windstream will begin splicing work once power company has completed. This will run late into the night. We will update when possible. Still running on Comcast connect, no outage

  • Monitoring
    UTC
    Monitoring

    There are 2 redundant ISP connections in Lancaster. One of those 2 (Windstream) has had a transformer go, and cause a pole fire resulting in a loss of fiber for many customers.

    SJU Lancaster has a secondary connection through Comcast and all operations should be working as intended.

    The Windstream repair will be an extended period so we will update when we know more. Again should be no affect to current wifi,wired, etc

Lancaster Location Server Updates
  • Completed
    June 19, 2026 at 3:30 AMUTC
    Completed
    June 19, 2026 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progress
    June 19, 2026 at 2:00 AMUTC
    In progress
    June 19, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 17, 2026 at 2:52 PMUTC
    Planned
    June 17, 2026 at 2:52 PMUTC

    Lancaster Location Quarterly Server Updates

Jun 2026 to Aug 2026

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