Saint Joseph's University IT Status - Notice history

Horizon View experiencing partial outage

IT Scheduled Maintenance Calendar

Notice history

Oct 2024

Hawk Hill Network Interruptions
Scheduled for October 14, 2024 at 11:00 AM – 7:00 PM about 8 hours
  • Planned
    October 14, 2024 at 11:00 AM
    Planned
    October 14, 2024 at 11:00 AM

    On Monday, October 14th, there will be critical network changes performed at the Hawk Hill campus that will briefly interrupt some network connectivity at 7am. While every effort will be made to complete the work before 9am, additional work may be done throughout the day causing brief interruptions.

Lancaster Network Switch Replacements - Oct 12-15
Scheduled for October 12, 2024 at 12:00 PM – October 15, 2024 at 10:00 PM 3 days
  • Planned
    October 12, 2024 at 12:00 PM
    Planned
    October 12, 2024 at 12:00 PM

    We are planning for a scheduled maintenance over Fall break beginning Saturday, October 12th through 6pm on Tuesday, October 15th. This involves replacing network switches, which will cause localized outages lasting up to 2 hours as old equipment is powered off, removed, and replaced.

    Please note that during these outages, the following services will be temporarily unavailable:

    • Wired and wireless network connections

    • Network Printing

    • Digital Displays

    • Audio/video services

    • Voice services

    We understand that some spaces will be in use for faculty professional development during this period. OIT is gathering information on these activities and will coordinate the outage schedule to minimize disruptions to these events.

Lancaster VDI desktops not allowing logins
  • Resolved
    Resolved

    It has been reported that Lancaster desktops are not allowing logins. We have applied the fix and all desktops are now operational.

PA College Portal Outage
  • Resolved
    Resolved

    Issue is now resolved. Postmortem report is forthcoming.

  • Identified
    Identified

    The issue has been identified and remediation is underway.

  • Investigating
    Investigating

    The Lancaster Location's legacy portal - my.pacollege.edu - is currently unavailable. IT is working to triage and resolve this issue.

Sep 2024

Banner Unavailable
  • Completed
    September 29, 2024 at 6:00 AM
    Completed
    September 29, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2024 at 2:00 AM
    In progress
    September 29, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    September 29, 2024 at 2:00 AM
    Planned
    September 29, 2024 at 2:00 AM

    Banner will be unavailable on Saturday, September 28th from 10pm until Sunday, September 29th while critical database patches are installed.

Degree Works and Cognos unavailable
  • Completed
    September 22, 2024 at 6:00 AM
    Completed
    September 22, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    September 22, 2024 at 2:00 AM
    In progress
    September 22, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    September 22, 2024 at 2:00 AM
    Planned
    September 22, 2024 at 2:00 AM

    Degree Works, Cognos, and ODS will be unavailable on Saturday, September 21st from 10pm until Sunday, September 22nd at 2am while critical database patches are installed.

Banner Unavailable
  • Completed
    September 21, 2024 at 3:00 PM
    Completed
    September 21, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    September 21, 2024 at 9:00 AM
    In progress
    September 21, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    September 21, 2024 at 9:00 AM
    Planned
    September 21, 2024 at 9:00 AM

    Banner will be unavailable on Saturday, September 21st from 5am until 11am while Financial Aid data is loaded from Lancaster systems.

Lancaster Campus Windows Updates on Servers
  • Completed
    September 20, 2024 at 5:00 AM
    Completed
    September 20, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 20, 2024 at 2:00 AM
    In progress
    September 20, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    September 20, 2024 at 2:00 AM
    Planned
    September 20, 2024 at 2:00 AM

    We are planning a scheduled maintenance on all servers that will cause downtime. Cloud based services like Gmail, Nest, Canvas, O365 will not be affected.

University City - Brief telephony outage
  • Completed
    September 17, 2024 at 12:00 PM
    Completed
    September 17, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    September 17, 2024 at 11:00 AM
    In progress
    September 17, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    September 17, 2024 at 11:00 AM
    Planned
    September 17, 2024 at 11:00 AM

    On Tuesday, September 17th between 7am and 8am there will be brief outages of telephony systems while IT works to test failover functionality.

Aug 2024

Wireless access at Lancaster is currently down
  • Resolved
    Resolved

    Aruba has provided a temporary work around and we have confirmed wireless is back online. We will need to follow up next week for additional updates.

  • Identified
    Update

    Aruba has identified a problem on their end and is affecting various users in US regions. They are working to resolve but there is no estimated time to resolution.

  • Identified
    Identified

    Aruba has identified a problem on their end and is affecting various users in US regions. They are working to resolve but there is no estimated time to resolution.

  • Investigating
    Update

    We are still investigating this incident and have an open ticket with Aruba that we will be working to identify the cause of the outage.

  • Investigating
    Investigating

    We are currently investigating this incident and will update you as soon as we can.

Lancaster Network outage Friday, August 23rd 7-8:30am
  • Completed
    August 23, 2024 at 12:30 PM
    Completed
    August 23, 2024 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    August 23, 2024 at 11:00 AM
    In progress
    August 23, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    August 23, 2024 at 11:00 AM
    Planned
    August 23, 2024 at 11:00 AM

    We are planning for a scheduled maintenance to the network to improve the connections to Hawk Hill applications. There may be intermittent connection issues during this time to all SJU related applications, logins and systems.

Test Maintenance - Please ignore
  • Planned
    August 21, 2024 at 5:03 PM
    Planned
    August 21, 2024 at 5:03 PM
    We are planning for a scheduled maintenance during that time.
  • Completed
    August 20, 2024 at 5:06 PM
    Completed
    August 20, 2024 at 5:06 PM
    Maintenance has completed successfully.
WebVPN (Clientless portal) unavailable
  • Resolved
    Resolved

    Tridium is still not functional with webvpn but a workaround is in place for tridium users. This tridium issue will not be fully resolved until new firewalls are replaced in the coming months.

  • Monitoring
    Monitoring

    As of Friday, Cognos and Banner are working in the webvpn portal. Tridiium users are working around the issue until a permanent fix can be deployed.

  • Identified
    Identified

    Network Engineering has identified a licensing issue with the webvpn.sju.edu portal. VPN users who use the Globalprotect client installed on a computer are not affected.

Performance issues for The Nest, sju.edu, and other hosted websites
  • Resolved
    Resolved

    The issue affecting performance for our hosted websites has been resolved. We will continue to work with the vendor on root cause analysis and postmortem document.

  • Investigating
    Investigating

    We are currently investigating an issue with our hosted web provider. Certain hosted websites such as The Nest, the main sju.edu website, and various other sites (announcements, directory) may see sporadic slowness.

Aug 2024 to Oct 2024

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