Saint Joseph's University IT Status - Notice history

All systems operational

IT Scheduled Maintenance Calendar

Notice history

Sep 2026

Self-Service Banner Unavailable
  • Completed
    September 05, 2026 at 4:00 PMUTC
    Completed
    September 05, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 05, 2026 at 1:00 PMUTC
    In progress
    September 05, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 02, 2026 at 12:57 PMUTC
    Planned
    September 02, 2026 at 12:57 PMUTC

    On Sunday, September 5th, Self-Service Banner will be unavailable from 9:00 am until 12:00 pm while critical application upgrades are installed. Banner 9 Administrative Pages and Banner Document Management will NOT be affected by this outage.

Network outage - Ashwood, Moore, Townhouses
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Network Engineering staff were able to bring a network switch back online in Moore to resolve the issue there and in Ashwood and Alumni Halls (Hawk Hill). The Townhouses are still offline due to athepower outage.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2026

Lancaster SVSI System is Offline
  • Resolved
    UTC
    Resolved

    The SVSI outage is tentatively resolved. We had been running on the secondary SVSI server for more than a year, and we were able to bring the old primary SVSI server back online to manage the AV over IP switching.

Workday landing page error
  • Resolved
    UTC
    Resolved

    Workday has resolved all issues and is fully operational.

  • Monitoring
    UTC
    Monitoring

    Workday has implemented fixes and continues to monitor for any continued issues.

  • Investigating
    UTC
    Investigating

    The landing page when logging into Workday is unavailable. Navigation and search continues to work properly. The issue has been reported to Workday.

    Latest update from Workday:

    The main issue is actively affecting the data center, and our teams are treating this with the highest priority. Restoring core operations is our main focus, and we are dedicating all necessary resources to resolve it as quickly as possible. Thank you for your continued patience.

Issues with SMS Multifactor Authentication
  • Resolved
    UTC
    Resolved

    The issue affecting SMS as part of Multifactor Authentication has been resolved.

  • Monitoring
    UTC
    Monitoring

    Microsoft has identified the issue affecting SMS as part of Multifactor Authentication, and have implemented a fix. The resolution may take an additional hour to propagate.

    IT is continuing to monitor the situation.

  • Update
    UTC
    Update

    We are continuing to engage Microsoft for a resolution to this problem. If you are unable to authenticate, please contact the Technology Service Center at 610-660-2920 or submit a request through our service catalog at https://sju.teamdynamix.com/TDClient/1942/Portal/Requests/Service/9824/Account-Issues to report the issue.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting SMS as part of Multifactor Authentication. IT is actively working on a resolution.

Lancaster Location - HawkGuest unavailable
  • Resolved
    UTC
    Resolved

    The issue has been resolved and users should be able to connect to Lancaster Hawk Guest wifi.

  • Investigating
    UTC
    Investigating

    There is currently an issue affecting wireless (Hawk Guest) at the Lancaster Location. IT is engaged with the vendor and actively troubleshooting.

Workday experiencing intermittent service interruption
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Update from Workday:

    We have resolved the networking issue and are now working to fully restore all application services. We will provide another update by 3:30 PM PT.

  • Identified
    UTC
    Identified

    Update from Workday:

    We are actively working with our network hardware vendor to triage the cause of the network issue. We are currently working to disable a specific hardware module within a specific network switch that we anticipate will resolve the issue. We will provide another update on our community alert page here https://community.workday.com/alerts/customer/1248030 by 3:00 PM PT if not sooner.

  • Update
    UTC
    Update

    Update from Workday:

    We are currently investigating a network issue within our infrastructure that is causing intermittent connectivity issues. Our next update will be at 2:30 PM PT on our community alert page https://community.workday.com/alerts/customer/1248030

    We apologize for the disruption.

  • Investigating
    UTC
    Investigating

    Users may experience issues when trying to access Workday. From Workday Support:

    Please be advised that we are currently experiencing an intermittent service interruption to Workday Production tenants in our WD1 Data Center. Users may see Internal Server Error messages when attempting to access Workday. We are actively working to resolve this issue and will provide another update by 2:00 PM PT

Jul 2026

Student printing will be down for maintenance
  • Completed
    July 23, 2026 at 11:16 PMUTC
    Completed
    July 23, 2026 at 11:16 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 23, 2026 at 3:00 PMUTC
    In progress
    July 23, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 22, 2026 at 9:27 PMUTC
    Planned
    July 22, 2026 at 9:27 PMUTC

    Our student print environment will be under maintenance Thursday, July 23rd beginning at 11am, which will impact all 3 campuses. Students will not be able to print during this time.

Banner Document Management System - Unavailable
  • Completed
    July 18, 2026 at 1:00 PMUTC
    Completed
    July 18, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 18, 2026 at 11:00 AMUTC
    In progress
    July 18, 2026 at 11:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 09, 2026 at 8:44 PMUTC
    Planned
    July 09, 2026 at 8:44 PMUTC

    The University's Document Management System (BDMS) will be unavailable on Saturday July 18th from 7am until 9am while critical security updates are installed.

Hawk Hill phones - Lower Merion campus
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We've rebooted the services and phones should be fully operational. We are still validating all connected systems.

  • Identified
    UTC
    Identified

    Our legacy phone system is currently experiencing technical difficulties. To resolve these issues, a temporary 15-minute phone outage will occur today at 3:45 PM.

Cognos Unavailable
  • Completed
    July 11, 2026 at 5:00 PMUTC
    Completed
    July 11, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 11, 2026 at 1:00 PMUTC
    In progress
    July 11, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 01, 2026 at 9:35 PMUTC
    Planned
    July 01, 2026 at 9:35 PMUTC

    The University's reporting and analytics platform (Cognos) will be unavailable on Saturday July 11th from 9am until 1pm while critical infrastructure upgrades are performed.

Horizon View virtual desktops, wired and wireless LAN at Lancaster unavailable
  • Resolved
    UTC
    Resolved

    The power outage at Lancaster has been resolved. All IT systems and services for Lancaster are fully online and operational.

  • Identified
    UTC
    Identified

    The Lancaster location is currently experiencing power and IT network issues due to a regional power outage. This affects the Horizon virtual desktop environment as well as on-campus network connectivity.

Jul 2026 to Sep 2026

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